Job Description
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Company Description n
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Join us at Accor, where life pulses with passion!

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As a pioneer in the art of responsible hospitality, Accor is the
Pacific's largest and fastest-growing hotel group
with a network of more than
5,000 properties in over 100 countries
. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement, beyond limits.
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Conveniently located beside Mackay Airport,
ibis Mackay
offers up-to-date accommodation, warm and friendly service, and the lively TurBARlence Tavern - all just a short walk from the terminal. Welcoming business and leisure travellers alike, our team is passionate about creating relaxed, memorable guest experiences in the heart of tropical North Queensland.
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As part of Accor, one of the world's leading hospitality groups, you will join a global network of passionate hospitality professionals committed to placing people at the heart of everything we do.
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Job Description n
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ibis Mackay is looking to welcome a
Front Office All Rounder
to join our growing Front Office team. As a Front Office All Rounder, your mission is to ensure our guests enjoy their stay with us through providing warm, genuine and responsive service.
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The Role
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Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out.
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Assist with reservations tasks
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Assisting guests with requests and creating memorable experiences




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Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
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Daily liaison with inter-departments such housekeeping for guest movements, requests and activities
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Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner
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Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay
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Qualifications n
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What we are looking for
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A natural ability to authentically connect with people
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Excellent time management skills
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Previous customer service experience, preferably in a Hotel environment
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Solid computer knowledge including Microsoft Office and hotel PMS (preferably OPERA Cloud)
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The ability to multi-task and think on your feet to quickly resolve issues
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High levels of accuracy and attention to detail
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Exceptional communication skills
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Fluency in English (additional languages are a plus)
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Flexibility to work various shifts including week-ends, evenings, overnights and public holidays
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Candidates to have full working rights for Australia
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Additional Information n
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With over 400 hotels in Australia and 5,000 across the globe, we provide:
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n - discounted hotel accommodation worldwide
n - learning programs through our Academies and the opportunity to earn qualifications while you work
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📌 Front Office All Rounder (North Mackay)
🏢 AccorHotel
📍 North Mackay