Job Description
Support Services - Operations | Melbourne
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About us
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We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and beingat the forefront of employee experience. We work closely withAustralian and international businesses, organisations andgovernments.
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About the role
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As a Business Services Attendant, you will work closely with theBusiness Services Manager to support key areas of the business andprovide all-round assistance. This hybrid role encompassesfacilities, reception, and mailroom responsibilities, with keyduties including:
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Reception
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Provide reception desk coverage as required.
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Manage meeting room bookings through the room bookingsystem.
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Answer incoming calls while providing receptioncoverage.
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Records andSafe Custody
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Assistwith the retrieval of documents in safe storage
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Archiving documentsand arranging safe custody of documents
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Answering internalqueries regarding records and documents in safecustody
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Mailroom
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Perform basic mailroom duties and provide coverage asrequired.
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Carry out the daily mail run to the Post Office
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Distribute paper supplies and stationery throughout theoffice.
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Facilities
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Ensure all meeting rooms are clean and prepared formeetings as required
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Assist with the setup of boardroom functions in conjunctionwith the Catering team
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Perform Facilities requests including basic officemaintenance, chaperoning service contractors in the tenancy,assisting with office moves and on-boarding/off-boarding staffmembers
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Assisting with any additional administrative duties asnecessary.
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This role is based on a 7.5-hour working day within our standardbusiness hours of 8.00am – 5.30pm. Start and finish times will varyin line with team and business needs.
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About you
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You are a team player with a professional and courteousapproach, combined with a solid client service focus. You haveexcellent communication skills, are adaptable, and are keen tolearn across different areas of the business. As a quick learnerwho demonstrates initiative, you work efficiently in a fast-pacedenvironment where priorities can shift and urgent matters arise. Flexible and able to multitask, you remain calm under pressure andeffectively manage competing demands.
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Ideally you will:
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At least one year's experience in a corporate officeenvironment or customer service role (Experience in the field of Facilities or Events would beadvantageous)
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Maintains confidentiality and demonstrates discretion
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Strong attention to detail, with a good sense ofprioritisation in completing tasks
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Proactive, hands-on approach
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Physically capable of performing the facilities-relatedhands-on duties required in the role
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Competent in Microsoft Office Suite,



particularly Outlook,Word and Excel
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Maddocks is simply a great place to do great work. We foster aculture of collaboration, learning and engagement where you willexperience:
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A diverse and inclusive workplace: We have beennamed an employer of Choice for Gender Equality by the WorkforceGender Equality Agency (WGEA) every year since **** along withbeing named a Silver Employer at the Australian Workplace EqualityIndex's **** LGBTQ Inclusion Awards. We promote diversityinternally through our Maddocks Gender Equality Network, MaddocksCALD, Maddocks Disability Inclusion and Maddocks Pride groups.
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Career Development: Learn and develop throughstructured learning and development programs at each stage of yourcareer and study support programs.
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Community involvement: give back to thecommunities in which we operate through our thriving pro bono andgrants programs and staff volunteering initiatives.
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Work flexibly: work in a hybrid way with partof your week in the office and support to set up your homeoffice.
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Wellbeing & Benefits: access to up to 20 weekspaid parental leave, discounted gym memberships & health insurance,salary continuance insurance, Employee Assistance Program andparents and carers wellbeing programs.
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Our people are our greatest advocates and we believe this is aresult of our inclusive culture and focus on complex andinteresting work.
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To be eligible for this role you must be legally permittedto work in Australia. Please note that unsolicited applicationsfrom agencies will not be considered at this time.

📌 Business Services Attendant (Victoria)
🏢 Maddocks
📍 Victoria