Job Description
Job Description: n
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Australian Citizens residing in Australia only respond.
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Essential criteria
1. Minimum of 1-2 years of experience in ESM or IT service management roles.
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2. Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products. Familiarity with scripting languages (e.g., JavaScript, Python) and the ITIL framework.
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3. Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team setting.
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Desirable criteria
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1. ITIL Foundation or higher ITIL level qualifications (e.g., ITIL Managing Professional, ITIL Strategic Leader).
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2. Previous experience in a similar role within a large enterprise environment.
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3. Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator.
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Required Skills: n
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IT Service Management Communication Skills ServiceNow ITIL JIRA Python JavaScript Communication Management
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📌 El1 Technical Specialist (Queensland)
🏢 Softtest pays pty
📍 Queensland