Job Description
About the Role
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As a
Customer Service Representative
, you will be the friendly face and operational backbone of our Cubes.co spaces. You'll ensure the smooth day-to-day running of the centre while delivering warm, hospitality-led service to Members, Visitors, and Clients.
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This role suits someone who is service-driven, highly organised, and passionate about creating outstanding workplace experiences. You will work across reception-based operations and will primarily support our Carlton base. You may support multiple Cubes.co locations across Victoria as needed.
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Key Responsibilities
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Ensure efficient daily operations, including centre opening and closing procedures
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Deliver exceptional customer service to Members and Visitors, understanding their businesses and needs
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Manage reception duties including meeting room bookings, mail distribution, access cards, keys, and registers
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Coordinate new member onboarding, inductions, and offboarding in line with company procedures
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Prepare and service meeting rooms, including setup, coffee deliveries, and welcoming clients
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Support internal and external event promotions, networking sessions, and community activities
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Maintain accurate records by updating CRMs and company registers
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Respond to enquiries with the highest level of hospitality and professionalism
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Report and follow up maintenance requests and work with building management when required
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Collaborate closely with the Space Team, Management, and Business Centre Managers to support projects and day-to-day operations
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Ensure the centre is always presented to a high standard
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What we're looking for
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2-3 years' experience working in a customer service role
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University graduate preferred
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Customer service and sales experience are a must
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Hotel operations or concierge background is a plus
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Strong self-awareness
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2 + years of operational and or facilities management
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Demonstrate solid moral values, empathy, passion, career aspirations, and positive living
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Strong communication, organisation and project management skills
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About us
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Cubes.Co transforms commercial spaces into inspiring, hospitality-led coworking communities. We create environments where people and businesses love to work, blending premium design, genuine connection, and operational excellence. Whether you're a solo founder or a growing team, Cubes.Co is where culture, creativity, and community come together.
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Apply now to become our next Customer Service Representative.

📌 Customer Service Representative (Victoria)
🏢 CreativeCubesCo
📍 Victoria