Job Description
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Managed Services organisation with a collaborative, diverse and dynamic culture requires a
Level 3 End User Support Consultant
. This role will involve providing third level support on modern workplace technologies to clients and providing mentorship to more junior members of the team.
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The role
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To support and manage up-to-date workplace systems and cloud technologies such as Microsoft Office 365, Teams, SharePoint, as well as Microsoft Azure hosting,
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You will be working with clients Microsoft solutions that are transforming the way they do business. With security a key focus, the role will also leverage your broad technical knowledge to help shape and manage the systems to the clients requirements.
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Responsibilities
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Technical client engagement and customer service - manage client solutions end to end
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Take ownership of escalated client issues or incidents and follow through on problems through to resolution. (L3 Technical Support)
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Ensure that all systems are scalable, reliable, efficient and secured.
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Solution staging, system configuration, implementation, patching, testing, cutover and documentation.
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Onboarding of new customers with detailed infrastructure auditing.
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Automate tasks and monitor their effectiveness.
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Mentor and coach junior engineers
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Technical Lead overseeing project delivery working closely with the Project Manager
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Ideal Candidate
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Tertiary qualification in IT, or Computer Science, Engineering, or a related field highly desirable
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Industry Certificates will be highly regarded, preferably MS-900.
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Managed Services experience is essential
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Excellent troubleshooting and problem solving abilities
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Collaborative and supportive - a true team player and leader
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Essential Technical Skills
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Mastery of
Microsoft Office 365
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Solid understanding of Modern Management tools such as
Intune, AutoPilot and Defender.
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Experience in identifying vulnerabilities and configuring systems to enhance endpoint security posture.
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This is a hybrid role with at least 3 days based in the Newport office on the Northern Beaches. Please only apply if this location suits.
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AU$ 100,************,****** (Australian Dollar)
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📌 Level 3 Support (New South Wales)
🏢 Love Your Work
📍 New South Wales