Job Description
Job Description
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Are you a passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!
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We are currently seeking a sales motivated and customer-oriented
Sales &
Customer Service Officer
to join our
Launceston Airport and City t
eam on a
casual
basis!
Why join Europcar? n
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A competitive hourly rate + casual loading + generous, uncapped incentive scheme
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Opportunity to maximise your income based on your exceptional performance with our incentive program
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Ongoing training and development
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Access to same-day pay via our financial wellbeing provider
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Employee Referral Program - earn $$ when you successfully refer a candidate
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Company uniform provided
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Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!
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Access to an international brand with opportunities to work nationally and globally
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Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
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Great culture, working with an energetic, supportive and high performing team
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Some of the key responsibilities include: n
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Greet customers and assist them in renting vehicles as based on their preferences and needs
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Process rental agreements accurately and efficiently
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Address customer inquires and concerns promptly and professionally
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Inspect vehicles before and after rental periods, noting any damages
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Achieve or exceed sales targets
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Maintain knowledge of current promotions, services, and products to assist with sales efforts
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Build robust customer relationships to encourage repeat business and referrals
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Detail and clean vehicles to business quality standards
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Refuel and transport vehicles
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To be considered, you should possess: n
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Previous experience in sales, customer service or retail
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Car rental experience is highly desirable
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Strong communication skills and ability to interact with customers
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Computer literacy skills required
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Ability to work efficiently in a fast-paced, high-pressure environment
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Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
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Valid Australian driver's license with a clean driving record
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Current and ongoing Australian work rights
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A positive can do attitude!
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Europcar Mobility Group
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Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
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We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than ******* vehicles, equipped with the latest engines including an increasing share of electric vehicles.
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Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
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Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
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More info at:
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📌 Rental Service Officer / Ready Return Officer / Vehicle Service Agent (Launceston)
🏢 Europcar
📍 Launceston