Job Description

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Duration: 6 months - 12 months

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Work Arrangement: Onsite

Key Responsibilities /n

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- End‑User Device Support: Provide desk‑side (L2) support for laptops, desktops, and peripherals running Windows 10/11. Perform break‑fix support, device setup, refresh, replacement, and decommissioning (IMACD). Troubleshoot OS, login, connectivity, printing, and peripheral issues. Coordinate with OEM vendors for hardware repairs and replacements.

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- Incident & Service Request Handling: Log, update, and resolve incidents/service requests using ITSM tools (Service Now). Ensure tickets are updated with clear resolution notes. Escalate unresolved issues to relevant resolver groups (EUC, Network, AV, Vendor) within SLAs.

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- Asset & Site Support: Assist with asset management (inventory updates, tagging, stock checks). Support local IT activities such as device handovers, site moves, workstation setups. Provide hands‑and‑feet support for infrastructure/network teams when required.

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- Operational & Governance:



Adhere to ITIL/service management processes. Follow security, compliance, and access policies. Maintain documentation, SOPs, and site‑specific knowledge. Participate in on‑call or dispatch support as required.

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Required Skills & Experience /n

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- Microsoft Intune

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- Windows Autopilot

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- Mobile Device Management (MDM)

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- Endpoint Management

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- Desktop Support / EUC Operations

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- Windows OS Deployment & Imaging

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- Patch Management & OS Upgrades

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- Device Compliance & Security Policies

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- Service Now or similar ITSM tools

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- Robust troubleshooting skills (hardware, printers, BSOD, login/authentication, application issues)

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- Excellent end-user support and communication skills

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This is a contract role offering exposure to a corporate IT environment, supporting executives and business users while working with modern technologies.

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📌 End User Support Specialist (Toowoomba)
🏢 eTeam
📍 Toowoomba