Job Description

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Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

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We are looking for a capable resource to coordinate ranging from easy activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities: /n

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- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.

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- Respond to service requests and incidents via ticketing system, phone, or in-person.

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- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.

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- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).

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- Set up and configure new employee workstations, including user accounts and permissions.

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- Maintain asset inventory and ensure accurate documentation of IT equipment.

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- Assist with onboarding/offboarding of employees from a technical perspective.

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- Support remote users with VPN, remote desktop, and connectivity issues.

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- Collaborate with other IT teams on escalated issues or project-related tasks.

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- Follow security protocols and assist with antivirus, patching, and data protection policies.

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Qualifications Required: /n

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- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

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- Strong knowledge of Windows OS, Office 365, and basic networking concepts.

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- Familiarity with ticketing systems like Service Now, Zendesk, or JIRA.

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- Excellent communication and interpersonal skills.

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- Strong troubleshooting and problem-solving abilities.

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Experience in a similar role /n

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- 2+ year of experience in a desktop support, helpdesk, or IT technician role.

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📌 IT Desktop Support Engineer - Mackay, Australia
🏢 Axiom Technologies
📍 Mackay