Job Description

About the Role /n

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact-from initial booking through post-trip follow-up-ensuring a seamless, personalized, and high-quality experience.

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This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities /n

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- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms

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- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests

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- Provide accurate and timely information regarding destinations, travel requirements, and agency policies

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- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction

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- Proactively follow up with clients before and after travel to ensure a positive experience

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- Address client concerns with empathy, professionalism, and solution-oriented thinking

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- Maintain accurate documentation and update booking systems as required

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Qualifications & Skills /n

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- Excellent verbal and written communication skills

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- Customer service experience (travel, hospitality, or service-related experience preferred)

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- Strong organizational skills and attention to detail

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- Comfortable using technology and learning new systems and booking platforms

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- Reliable, proactive, and able to manage multiple client requests efficiently

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- Genuine interest in travel and helping clients plan memorable experiences

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What We Offer /n

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- 100% remote work environment

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- Versatile scheduling options

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- Opportunities for professional growth within the company

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- Access to travel perks and industry-related discounts

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- Supportive team culture with ongoing training and development

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Apply Today /n

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer /n

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.

📌 Travel Customer Service Representative (Remote) (Launceston)
🏢 Mich
📍 Launceston