Job Description

We're looking for an Administration Officer to join our Salem Aged Care team and provide day-to-day administrative and customer service support.

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You'll work closely with the service manager, clinical teams, residents, families and other stakeholders, helping the service run smoothly and ensuring people receive a friendly and professional experience.

Location: Toowoomba - QLD
/n Employment Type: Full Time Monday to Friday 8am - 4pm
Remuneration: $30.58 ph + Super + Salary Packaging + Access to staff discounts & benefits /n

What You'll Be Doing: /n

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- Welcome residents, families, visitors and contractors and provide friendly reception support

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- Answer, triage and direct phone, email and in-person enquiries

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- Respond to routine enquiries and refer more complex matters to the appropriate team member

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- Record messages, enquiries and follow-up actions accurately

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- Manage visitor sign-in and site requirements

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- Assist with admission and enquiry administration

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- Complete filing, data entry, document preparation and mail distribution

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- Support petty cash, banking and invoice processing

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- Assist with resident appointments, vehicle and shared-space bookings

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- Maintain office supplies and stationery

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- Assist with service communications, newsletters and notices

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- Provide other general administrative support as required.

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What You'll Bring: You'll be someone who enjoys helping people, stays organised and can confidently manage a busy reception workplace. /n

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- Strong customer service and administration experience

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- Excellent attention to detail

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- Strong verbal and written communication skills

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- Good organisational and time management skills

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- Ability to manage multiple priorities and deadlines

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- Confidence working independently and as part of a team

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- Moderate computer skills, including Microsoft Office, CRM and database systems

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- Ability to quickly learn and understand the requirements of the aged care environment

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- Current Police Check or NDIS Worker Screening Clearance, as required.

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Why You'll Love Working With Us: /n

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- Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment ).

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- Discounts: on Health Cover, Energy, Appliances, Holidays, and more.

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- Employee Assistance Program for wellbeing support.

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- Fitness Passport: Stay active with discounted gym memberships for you and your family.

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- Ongoing Training & Development opportunities to grow your career

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Lutheran Services is a not-for-profit organisation , providing exceptional care and support to communities across Queensland for the past 90 years . We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support./n

Salem Aged Care in Toowoomba has been a cherished part of the local community since 1935, offering warmth and care in a beautifully refurbished, vintage-inspired setting just minutes from the town centre. /n

/n Ready to Apply? We'd love to hear from you! Please attach your resume and complete the application form provided. For a copy of the position description, please Click Here

📌 Administration Officer - Reception (Cairns)
🏢 Lutheran Services
📍 Cairns