Job Description

Medical Receptionist - Cairns GP Superclinic - Casual /n

Medical Receptionist - Casual - Cairns GP Superclinic

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Receptionist required for busy General Practice in Cairns, casual rotational roster

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Good availability for regular rotational rostering over 7 days

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Customer Service skills required and empathetic nature

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Morning, afternoon and evening shifts commitment

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Join our busy 7 day General Practice in Medical Reception and Call Centre

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While previous medical receptionist / call centre experience would be an advantage, candidates with a background in reception/administration, customer service or hospitality are encouraged to apply as on-the-job training will be provided for the right candidate.

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Key Responsibilities:

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- Answer incoming calls and manage emails on a busy switchboard.

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- Book appointments and manage multiple diaries.

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- Greet patients warmly and maintain a friendly environment.

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- Ensure cleanliness and compliance with infection control protocols.

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- Handle patient enquiries and rescheduling, including challenging situations.

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- Assist healthcare professionals and perform administrative tasks.

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Ideal Candidate:

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- Exceptional customer service skills with a polite, empathetic manner.

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- Ability to thrive in a fast-paced workplace and remain calm under pressure.

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- Strong organisational and time management skills, with multitasking ability.

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- Commitment to ongoing training and professional development.

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- Excellent written and verbal communication skills with attention to detail.

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- Willingness to learn, be directed and follow procedures

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- Team player with intermediate computer skills.

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- Valid driver’s licence for errands (automatic vehicle).

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- Australian citizenship or permanent residency is essential.

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Availability:

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Approx. 4 to 5 shifts per week (25 to 35 hours).

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Flexibility is required with shifts covering mornings, evenings, and rotational weekends during the clinic opening hours.

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Current clinic hours: Mon-Fri 7am to 9pm; Sat-Sun 8am to 6pm, and open public holidays.

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Please note: Only shortlisted applicants will be contacted. Candidates must be a Permanent Resident or Australian Citizen, no sponsorship available. Also must have current Australian automatic driver's licence.

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📌 Medical Receptionist - Cairns GP Superclinic - Casual
🏢 Rgit Australia
📍 Cairns