Job Description

Cruiseabout Team Leader - Brighton, VIC /n

Job no:

/n

Brand: Cruiseabout

/n

Work type: Full time

/n

Location: Victoria

/n

Categories: Sales and Customer Service, Leadership

Key Responsibilities /n

/n

- Quoting, booking and invoicing cruise bookings and packages

/n

- Ensure that KPIs are met, meeting and exceed monthly sales targets

/n

- Support and handle walk-in, email & telephone enquiries efficiently and accurately

/n

- Maximise sales opportunities by upselling & cross-selling

/n

- Monitor and action all relevant mailboxes daily

/n

- Maintain accurate and comprehensive product information in order to deliver and generate sales

/n

Who are you? /n

/n

- Proven experience working in a customer service environment and working towards sales targets

/n

- Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry

/n

- GDS experience

/n

- Exceptional focus on details, adept problem-solving skills, and thrive under pressure

/n

- Ambitious, highly motivated, and proficient in organizing tasks efficiently

/n

/n

????️Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures

/n

Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide

/n

- ♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia Current Zealand Pty Lt

/n

Diverse Crew:



FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

/n

Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills

/n

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

/n

Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.

/n

- Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

/n

Mental Health: Support and Employee Assistance Program for staff and family

/n

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

/n

- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

/n

Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism

/n

** Please advise your leader before applying **

/n

Let's turn your passion for cruise holidays into an unforgettable journey with us! ????✨ Join the cruise revolution and let's make waves together! #Cruise Into Your Dream Job

/n

#J-18808-Ljbffr

📌 Cruiseabout Team Leader - Brighton, VIC (Bendigo)
🏢 StudentUniverse
📍 Bendigo