Job Description

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Hazelmere, Western Australia 6055, Australia

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Casual Temporary Entry Level

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Posted 08 Sep 2026

Description Reception & Reservations Team Member /n

Banksia Tourist Park is a family-run tourist park and lifestyle village for over 55s, based in Hazelmere. We offer onsite and short-stay accommodation, permanent sites and a welcoming community setting for our guests, residents and visitors.

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We are looking for a friendly, capable and reliable Reception and Reservations team member who enjoys helping people, working in a busy office setting and being part of a supportive team.

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As a family-run business, we value good service, teamwork and a positive attitude. The right person will be welcomed, supported and made to feel part of the team while learning the role.

The Role /n

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- Immediate start

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- Casual role, with approximately 20-30 hours per week. Hours may vary depending on the operational needs of the business.

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- Available Monday to Sunday, including public holidays.

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- Weekday shifts will vary depending on the operational needs of the business

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- Weekend shifts are usually 10.00am – 4.00pm, approximately every second or third weekend

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Duties /n

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- Front reception duties, including answering incoming calls, redirecting enquiries, managing correspondence and taking reservation bookings

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- Meet and greet guests, residents and clients in a warm and professional manner

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- Liaise with permanent residents, build rapport and help maintain a positive community atmosphere

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- Use booking and office systems to manage reservations, enquiries,



guest communication through third-party booking gateways, daily administration and general office duties

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- Scanning, photocopying and electronic filing

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- Perform ad-hoc office duties, assist with laundry as required, and help ensure the office, reception and shared areas are kept clean, organized and welcoming

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About You /n

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- Previous reception, reservations, hospitality or administration experience is preferred, but full training in our booking systems will be provided

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- Experience with Newbook or RMS is highly desirable

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- Good computer skills and the ability to learn new systems quickly

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- Proficiency in Microsoft Word or Excel is desirable

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- Excellent phone skills, clear communication and confidence dealing with guests, residents and people from different backgrounds

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- Well organised, efficient and able to multitask with excellent attention to detail

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- A current driver’s licence is required

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- Well-presented, courteous and professional

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- Proactive, with a strong work ethic and initiative

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- A vibrant personality, friendly and helpful attitude, and positive energy to bring to the team

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- Current police clearance and the right to work in Australia are required

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We Offer /n

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- A friendly and inclusive work environment

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- A family-run workplace where you will be welcomed, valued and made to feel part of the team

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- Training in our booking systems and ongoing support from an experienced team

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- Free onsite parking

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- The opportunity to grow and develop professionally

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