Job Description

Urgent requirement for an End User Computing (EUC) Engineer - Contract - Australia (Adelaide, Perth & Brisbane)

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Requirements /n

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Provide end-user level IT support services at the Customer Offices ( Adelaide, Perth & Brisbane) .

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The role focuses on delivering onsite and remote support for end user devices and software, supporting IT activities, and ensuring a high-quality user experience under the supervision of the EUC Lead.

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Key Technical Skills:

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- Desktop and laptop support

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- Software installation and configuration

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- Remote support tools (e.g., Team Viewer, Remote Desktop, etc.)

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- Basic network troubleshooting

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- Active Directory (user account management, permissions)

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- Device imaging and deployment tools (desirable)

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- Robust troubleshooting and problem-solving skills

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- Excellent communication and interpersonal skills

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- Customer-focused approach with a service-oriented mindset

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- Ability to prioritize tasks and manage multiple requests effectively

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- Attention to detail and commitment to quality

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- Ability to work independently under supervision

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- Team collaboration and coordination skills, Adaptability in a dynamic IT environment

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Key Responsibilities:

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- Handle and resolve end-user issues in a timely and professional manner

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- Provide end-user services including troubleshooting, guidance, and technical assistance

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- Deliver onsite break/fix support for hardware and software issues

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- Coordinate with and escalate hardware-related issues to third-party service providers

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- Provide remote support to users as required

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- Diagnose and resolve laptop and desktop-related issues

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- Deploy and install software on user workstations

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- Deliver desk side (in-person) support to end users

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- Install, configure, and maintain customer-owned end-user devices and software

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- Maintain accurate records of incidents, service requests, and resolutions

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- Support IS project activities as assigned by the EUC Lead, Ensure adherence to IT policies, procedures, and security standards

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Essential Qualification:

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- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). Relevant IT certifications (e.g., Microsoft, CompTIA A+, ITIL Foundation) are desirable

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Required Experience:

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- 2–4 years of experience in an EUC, desktop support, or IT support role

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- Experience providing onsite and remote technical support

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- Hands-on experience with:

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o Windows operating systems (Windows 10/11)

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o Microsoft Office / Microsoft 365 applications

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o Hardware troubleshooting (laptops, desktops, peripherals)

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- Experience with software deployment and endpoint configuration

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- Familiarity with ticketing systems and IT service management processes; experience working with third-party vendors/service providers

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Duration: 06 Months and possible extension

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Eligibility: Australian/NZ Citizens/PR Holders only

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Email:

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📌 End User Computing (EUC) Engineer - Contract - Australia (Adelaide, Perth & Brisbane)
🏢 Hastha Solutions
📍 Adelaide