Operations / Office Manager – Online Watch Retailer (Alexandria)

About us

Starbuy (starbuy.com.au), operated by Star Jewels Pty Ltd, is an authorised Australian online retailer of premium Japanese and Swiss watches. We've been trading for 20 years and ship to customers across Australia and New Zealand from our Alexandria office and warehouse. We're a small team of 3, which means what you do here is visible and makes a difference.

About the role

This is the role that keeps the business running day to day. You'll own order flow, inventory accuracy, supplier and customer admin, and the office itself, reporting directly to the owner. It suits someone who likes fixing processes, notices when numbers don't add up, and would rather run things than be told what to do each morning.

What you'll do

- Oversee daily order processing, dispatch and returns so customers get the right watch, on time

- Keep inventory accurate in our ERP (NetSuite): receipting, stock counts, investigating variances

- Liaise with brand distributors and suppliers on purchase orders, deliveries, warranty claims and credits

- Manage customer service by phone and email, including the difficult cases.

- Report weekly on orders, stock, returns and service metrics,



and flag problems before they grow

- Identify and implement improvements to how we work, from the safe room layout to system workflows

What we're looking for

- Experience in operations, office management or e-commerce fulfilment, ideally in a small or mid-sized business

- Confidence with systems. Experience with NetSuite or another ERP, and Shopify, is a strong advantage

- Valuable with numbers and strict about accuracy; we sell high-value products and the details matter

- Clear, professional written and spoken communication with customers and suppliers

- Someone who takes ownership: sees a problem, fixes it, and tells us afterwards

- An interest in watches helps but isn't required

What we offer

- Salary of 70k - 80k plus super, depending on experience

- Monday to Friday, 9 am to 5 - 5.30pm

- Staff discounts on the brands we stock

- 10 minutes' walk from Green Square station

- Direct access to the owner and genuine scope to shape how the business operates

How to apply

Apply via Seek with your CV and a short note telling us about a process you improved in a previous role and what changed as a result.

📌 Sales & Office Manager (Alexandria)
🏢 Star Jewels
📍 Alexandria