Job Description

STORE MANAGER

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FALL POP-UP LUXURY WOMEN'S BRAND

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Join a London-based designer fashion house built on the belief that fashion should sell a feeling: happiness. This brand creates joyful experiences that make people smile, and we're looking for a Store Manager who naturally embodies that same spirit and can lead a team to bring it to life every day.

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This isn't a traditional luxury retail leadership role. It's an opportunity to set the tone for warmth, positivity, and genuine personality across an entire store - building a team that helps every customer leave happier than when they arrived.

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The Role

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As Store Manager, you'll be the face of leadership for the pop-up - responsible for building, coaching, and motivating a team that brings the brand's joyful spirit to life, while owning the store's overall performance, operations, and presentation. You set the standard the rest of the team follows.

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This role is ideal for someone who leads with warmth and energy rather than pressure - a natural people-leader who is equally comfortable coaching a team, reading the sales floor, and stepping in personally with a client when it matters.

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Profile of the Ideal Candidate

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A natural leader who brings warmth, positivity, and steady energy to a team, even during a busy trading day

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Genuinely embodies the brand ethos - joyful, curious, generous, and authentically stylish - and can instill that same spirit in others

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Confident, decisive, and calm under pressure, with excellent communication skills

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Highly organized, with the ability to manage multiple priorities across people, product, and operations at once

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Comfortable holding a team accountable while still leading with warmth, not authority for its own sake

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Detail-oriented, with a strong sense of pride and ownership over how a space looks, feels, and performs

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Key Requirements

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Prior experience in a retail leadership or supervisory role (Store Manager, Assistant Manager, or Keyholder) is required

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Luxury or premium fashion background is a plus,



but the right leadership instincts and personality matter more than a resume line

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Understands that selling is about creating trust, helping clients style themselves, and making people feel good - and can coach a team to sell the same way, never through pressure

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Comfortable owning scheduling, inventory systems, and day-to-day store operations (POS, stockroom, reporting)

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Flexibility to work weekends, evenings, and key trading periods, including opening and closing shifts

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What You'll Own

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Team Leadership & Development

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Recruit input, onboard, and train new team members so they can authentically represent the brand from day one

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Coach the team on clienteling, styling, and service standards through real-time, on-floor feedback

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Build and manage the staff schedule to ensure consistent coverage and energy on the floor at all times

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Motivate and support the team day-to-day, creating a positive, close-knit working environment

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Customer Experience

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Set the standard for how every customer is welcomed and made to feel at home from the moment they walk through the door

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Personally step in on key client relationships and escalations, modeling the brand's high-touch service style

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Ensure the team consistently delivers thoughtful after-sales care, including personalized thank-you messages

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Sales Performance

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Own overall store sales performance, tracking daily, weekly, and monthly targets and adjusting team focus accordingly

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Identify trends on the floor and coach the team on selling techniques to meet them, always customer-experience-first

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Report store performance and client insights back to the brand/RFTP point of contact

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Visual Merchandising & Brand Presentation

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Maintain impeccable visual merchandising and store presentation, holding the team accountable to the same standard

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Ensure the space reflects the brand's joyful, stylish spirit at all times, adjusting as needed throughout the day

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Operations & Store Management

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Own store operations end-to-end: opening and closing procedures, inventory management, stock deliveries, and back-of-house organization

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Process sales, exchanges, and daily store operations accurately, and ensure the team does the same

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Monitor, prepare, and fulfill e-commerce orders promptly

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Lead and coordinate store events, activations, and special projects

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Serve as the primary point of contact for day-to-day operational issues, escalating to the brand/RFTP as needed

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Success Metrics

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Achievement of overall store sales goals

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Customers consistently leaving happier than when they arrived, store-wide

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A strong, motivated team with low turnover and high morale throughout the run

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Consistent reflection of brand spirit across service, presentation, and team culture

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Smooth day-to-day operations with minimal escalations needed

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Why You'll Love Working Here

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Competitive hourly compensation

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Employee discount

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A ground-floor leadership prospect with a brand built around joy, creativity, and making people smile

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Ready to Join Us?

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We'd love to meet you. Please submit your resume for consideration. Applications are reviewed on a rolling basis; only shortlisted candidates will be contacted due to anticipated volume.

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This brand believes the strongest teams are diverse teams. Applicants from all backgrounds are encouraged to apply - especially those who share a passion for intentional fashion, elevated retail, and exceptional client experience.

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Start Date: October 2026

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n$30 - $35 hourly

📌 Store Manager - Fall Pop-Up October Start (Great Mackerel Beach)
🏢 Retail For The People
📍 Great Mackerel Beach