Job Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

n

Full Time Monday-Friday + Occasional Saturdays (Overtime Paid)
Monthly Pay Career Growth Supportive Team

n

Grow your leadership skills with Australia's leading glass specialist!

n

Ready to take the next step in your automotive career?

n

O'Brien is seeking a motivated and customer focused Customer Experience Leader to support the Service Centre Manager and help drive exceptional face to face customer service within our Berrimah Automotive Glass Service Centre.

n

If you're passionate about people, thrive in a fast paced environment, and are looking to grow your career with an industry leader, this is the opportunity for you!

Why Join O'Brien ? n

O'Brien Glass is a trusted household name, known for delivering high quality service and genuine care. We invest in our people through ongoing development, recognition programs and a supportive team culture - giving you the platform to grow your career.

About the Role n

As the Customer Experience Leader, you'll play a key role in the day to day operations of the Service Centre.

n

You'll lead customer service delivery, Sales of Vehicle Accessories, support the team, and ensure every customer receives a first class experience.

n

This role is ideal for someone who is career driven , confident,



comfortable with Selling products and eager to step up into leadership. Automotive industry experience is highly regarded but not essential.

Key Responsibilities n

n
- n

Offering and Selling customers Vehicle Accessories (Sales)

n
- n

Lead customer service and support the daily running of the Service Centre

n
- n

Deliver exceptional service to new and existing customers

n
- n

Communicate clearly with customers regarding lead times and job progress

n
- n

Conduct repair inspections and convert repair opportunities into sales

n
- n

Raise Job Authorities and invoices using our Service Centre systems

n
- n

Support the Service Centre Manager with operational tasks as required

n

What You'll Bring n

n
- n

A genuine passion for delivering outstanding customer experiences

n
- n

Experience leading or managing teams in a busy environment

n
- n

Strong communication skills with a confident, engaging approach

n
- n

Resilience and adaptability in a rapid changing environment

n
- n

Excellent time management and organisational skills

n
- n

Strong stakeholder engagement and influencing skills

n
- n

Solid IT skills, particularly with MS Office

n
- n





Automotive industry experience (highly desirable but not essential)

n
- n

Demonstrated leadership and coaching capability

n

The Perks n

n
- n

Ongoing learning and development opportunities

n
- n

Incentive programs and recognition

n
- n

Supportive team and leadership

n
- n

Uniform provided

n
- n

Career progression within a respected national brand

n

Work Requirements n

n
- n

Ability to work Saturdays when required (overtime paid)

n
- n

Full Australian work rights required

n

n

If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

n

At O'Brien , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

n

Privacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use .

n

Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.

📌 Customer Experience Leader (Darwin City)
🏢 Obrien
📍 Darwin City