Job Description

Vacancy Service Delivery Advisor n

Location: Doncaster

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Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food wastes to produce renewable energy, heat and ReGrow, a nutrient-rich fertiliser for local farms. The plants also recycle the food waste packaging. The plants provide an environmentally sustainable solution for all waste producers looking for a safe method of diverting food waste from landfill.

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The Position: Applications are invited for a Service Delivery Advisor to work at our ReFood Ltd, Doncaster Site. This is a full time, permanent position, working 37.5 hours per week, Monday to Friday.

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As a Service Delivery Advisor your duties and responsibilities will vary based on the Company’s requirements but will include:

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- Manage enquiries and queries via telephone and e-mail.
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- Manage the customer account database; data entry, analysis, and customer KPI reporting.
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- Provide administrative support to the Commercial & Logistics Team.
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- Respond to complaints received from customers & follow-up service issues.
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- Provide out-of-hours support on a Rota basis, which is paid additional to basic salary.
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- Manage sales enquiries and fielding and forward them to the relevant salesperson.
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- Complete supplier compliance questionnaires and ongoing management.
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- Build strong relationships with both internal and external customers.
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- Provide a sales support function for the ReFood sales team.
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Requirements nn
- Valuable formal education.
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- Experienced in customer service and sales office environments.
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- Ability to prioritize workload to ensure quick responses.
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- Use your own initiative to resolve issues and be reactive.
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- Be able to engage with customers and build strong, commercial relationships across a range of organisations and contact levels.
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- Be commercially astute, business aware and financially literate.
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- Good written and verbal communication and IT skills - must be proficient with MS Office, particularly Excel and Word.
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Closing Date – 15 September 2026 n

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