Job Description

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We work with equal prospect employers and welcome applications from all qualified candidates, including those with disabilities or who suffer from mental health.

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Attending to the needs of the guest and of the Hotel whilst ensuring rooms are serviced to the required standard.

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Employer looking to fill roles in:

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- Preston
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- Moonee Ponds
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- North Melbourne
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- Melbourne
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- Burnley
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- Southbank
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- South Yarra
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- Torquay
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- Yarra Glen
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- Docklands
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Role Outline:

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• Relationships
n • Actioning guest requests promptly
n • Ensuring security and care of guest belongings and hotel property Quality & Standards
n • Completing allocated rooms within the allocated time
n • Replenishing and controlling guest supplies and amenities including bathroom amenities, mini bar, towels and linen
n • Preparing each room to the required standard
n • Rotating and replacing room items in accordance with set requirements such as mattress protectors, bedspreads, and pillows
n • Reporting missing items from guest rooms e.g kettle, cups, glasses, irons, hangers • Presenting guest rooms as per Hotel standard
n • Providing buddy training when directed by the manager/supervisor
n • Following company policies and procedure manuals
n • Reporting maintenance required in rooms

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Safety
n • Maintain safe and hygienic work practices
n • Report any hazards, accidents/incidents or related matters to Housekeeping Supervisor




n • To participate in consultation / communication regarding OH&S; issues and provide feedback

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General
n • Attending all training as required by the Hotel
n • Adhering to Hotel direction and following all Hotel policies and procedures
n • Declaring all lost property and following lost property procedures
n • Attending morning briefings and periodic Housekeeping meetings
n • Reading and actioning daily worksheet
n • Recording room status; do not disturb rooms, room moves and room changes
n • Maintaining all equipment such as trolleys, vacuums, and chemical bottles
n • Attending work punctually
n • Notifying Manager of any required changes to roster with a minimum of 2 weeks’ notice
n • Following Hotel fire and safety procedures • Maintaining the required standard of personal cleanliness, appearance and conduct as determined by the Hotel
n • Performing other duties as directed by the Housekeeping Manager or Supervisor

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Desired Skills/Personal Attributes
n • Communicating with guests and acting on requests and complaints promptly
n • Achieving the quality standards required at hotels • Coaching and training team members
n • Following correct OH&S; procedures
n • Display positive and proactive attitude at all times • A customer service focused manner
n • A commitment to quality and an eye for detail
n • Sense of urgency and results focus
n • Continuous improvement focus

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📌 Room Attendant (Victoria)
🏢 Community Help
📍 Victoria