AFCA is seeking a Senior Dispute Resolution Specialist to join our Life Insurance team. You will manage complex complaints with precision, using negotiation and investigation skills to reach fair outcomes.
You'll apply AFCA's fairness criteria, draft decisions in plain English, and collaborate across teams to drive effective solutions while upholding customer and industry standards.
Hybrid working arrangements include two days in our offices, supporting flexibility and collaboration.
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📌 Senior Life Insurance Dispute Resolution Lead Adr Sydney
🏢 AFCA
📍 Sydney
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