Job Description

Job Description: n

2026-Sep-14 to 2026-Nov-14

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SKILL MATCH RECRUIT

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PORT KENNEDY, WA

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CUSTOMER SERVICE MANAGER

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FULL-TIME PERMANENT

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Our client is a medium-sized migration agency dedicated to providing comprehensive immigration and visa services to individuals and corporations. With a robust commitment to excellence and a focus on client satisfaction, we have built a reputation for delivering successful outcomes to our clients. As part of our continued growth, we are seeking a Customer Service Manager to join our dynamic team.

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Job Summary: As the Customer Service Manager, you will play a pivotal role in ensuring our clients receive exceptional service and support throughout their migration journey. You will oversee a range of customer-focused tasks, incorporating elements of corporate services management to enhance our overall client experience.

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Key Responsibilities:

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1.Team Leadership: Lead, mentor, and develop the team, ensuring they provide top-notch assistance and support to clients.

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2.Client Engagement: Foster positive relationships with clients, understanding their needs and concerns, and ensuring their satisfaction throughout the migration process.

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3.Operational Excellence: Streamline and optimize customer service processes and procedures to enhance efficiency and effectiveness.

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4.Compliance: Ensure that all customer service activities comply with relevant laws, regulations, and industry standards, especially in the context of immigration services.

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5.Corporate Services Integration: Incorporate elements of corporate services management to improve the client experience,



such as facilities for in-person meetings, technology support for clients, and coordination with corporate clients.

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6.Issue Resolution: Oversee the resolution of client inquiries, concerns, and complaints, working closely with other departments to address complex issues.

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7.Stakeholder Collaboration: Collaborate with other departments, including corporate services, HR, and legal, to provide comprehensive support to clients and ensure a seamless migration process.

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8.Reporting: Generate regular reports on customer service performance, client feedback, and key performance indicators for senior management.

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9.Budget Management: Assist in managing budgets related to customer services and corporate services, ensuring cost-effectiveness while maintaining high-quality standards.

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10.Technology Integration: Evaluate, implement, and manage technology solutions to enhance the client experience, such as customer relationship management (CRM) software and communication tools.

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11.Facilities Management: Oversee facilities related to client meetings and interactions, ensuring a welcoming and professional environment.

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Qualifications & Experience:

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- Proven experience in customer service management.
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- Strong leadership and team management skills.
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- Excellent interpersonal and communication skills.
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- Knowledge of relevant immigration laws and regulations.
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- Proficiency in technology and software related to customer service and CRM systems.
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- Commitment to maintaining a positive client experience.
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- Budget management expertise
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Required Skills: n

Customer Service

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