Job Description

Production Support Lead for Workato Integrations

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Must Have Skills:

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Workato Integration Platform

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GoAnywhere Managed File Transfer (MFT)

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Nice to Have Skills:

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AWS (EventBridge, Lambda, SQS, SNS, CloudWatch, API Gateway, etc.)

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Detailed Job Description:

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1.Strong experience supporting and administering Workato-based integration platforms in enterprise environments.

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2.Lead production support for Workato integrations, GoAnywhere MFT, and AWS-based Integration Hub/Eventing platforms, ensuring high availability and business continuity.

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3.Act as the primary client-facing support lead, providing regular service reviews, incident communications, and operational status updates.

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4.Own and manage incident, problem, and change management processes, ensuring timely resolution of production issues and minimizing business impact.

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5.Ensure all support activities adhere to defined SLAs, OLAs, and KPIs, maintaining agreed service levels and customer satisfaction targets.

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6.Lead and mentor an offshore support team, providing technical guidance, workload management, escalation support, and performance oversight.

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7.Coordinate with client stakeholders, business teams, vendors, and development teams to resolve complex integration and data flow issues.

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8.Monitor, troubleshoot, and optimize integration workflows, MFT processes, event-driven architectures, and cloud-based components across the support landscape.

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9.Manage production deployments,



release validations, and post-implementation support activities while ensuring minimal disruption to business operations.

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10.Ensure platform security, data integrity, compliance, and governance standards are maintained across Workato, GoAnywhere MFT, AWS services, and related integration components.

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11.Implement and maintain monitoring, alerting, and observability capabilities to proactively identify and address operational issues.

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12.Conduct root cause analysis (RCA) for major incidents and drive preventive actions to reduce recurring issues and improve platform stability.

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13.Maintain operational runbooks, support procedures, knowledge repositories, and disaster recovery documentation.

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14.Collaborate with architecture and engineering teams to recommend platform improvements, automation opportunities, and operational best practices.

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15.Support audits, compliance reviews, security assessments, and governance activities related to integration services.

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16.Experience working with cloud technologies, including AWS services, event-driven architectures, APIs, integrations, and managed file transfer solutions.

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17.Familiarity with ITIL processes, service management tools (ServiceNow/Jira), monitoring tools, and enterprise support frameworks.

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18.Ability to manage multiple priorities in a fast-paced production support environment while maintaining a robust customer-focus and ownership mindset.

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📌 Support Lead- Workato Integrations (Perth)
🏢 XPT Software Australia Pty
📍 Perth