Job Description

01st September, 2026 n

The Organisation
n This Queensland State Government department plays an key role in supporting communities across the state. With a strong focus on delivering reliable and responsive services, this is a great prospect to gain further Government experience within a busy, customer-focused team.
The Role
n Working within a fast-paced call centre setting, you will provide a high standard of customer service while managing enquiries and supporting the timely delivery of services.
n Key responsibilities will include:

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- Handling a high volume of inbound and outbound customer calls
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- Responding to enquiries and resolving customer concerns effectively
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- Building strong relationships with customers, suppliers and internal and external stakeholders
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- Using active listening, negotiation and dispute resolution skills to manage challenging interactions
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- Working towards KPIs and established performance measures
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- Accurately updating records, databases and information systems
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- Preparing documentation and completing general administrative duties
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- Contributing positively to team culture and continuous improvement initiatives
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Your Profile n
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- Previous call centre or high-volume customer service experience
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- Strong verbal communication and active listening skills
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- Confidence managing complaints and de-escalating challenging situations
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- Strong problem-solving skills and ability to think quickly
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- Ability to work effectively within a KPI-driven environment
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- Excellent time management and ability to manage multiple priorities
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- High level of accuracy, attention to detail and data entry skills
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- Robust computer literacy and accurate record-keeping abilities
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- Positive attitude with the ability to work effectively as part of a team
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- Previous QLD State Government experience will be highly regarded
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📌 Maintenance Support Officer (Queensland)
🏢 Abacus Human Capital
📍 Queensland