Job Description

Client Success Manager High-end E-commerce Digital Agency

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Sydney (Redfern) Hybrid

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A fast-growing Shopify Plus specialist agency working with some of Australia's most well-respected brands is looking for a Client Success Manager to own delivery across multiple client projects and retainers, ensuring they land on time, on budget, and to a high standard.

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You'll be the primary point of contact for clients, guiding e-commerce growth strategy alongside project delivery, and working closely with internal design and engineering teams.

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What you'll do:

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Own multiple concurrent client projects/retainers end to end

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Act as primary client contact, gathering requirements and setting expectations

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Identify and guide e-commerce growth levers: CRO, AOV, retention, revenue

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Establish and monitor timelines,



milestones, and deadlines

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Collaborate with leadership on project budgets and financial tracking

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What they're looking for:

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3+ years in an agency environment, solid project delivery track record

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Experience with Shopify or e-commerce platforms

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Strong negotiation, influencing, and stakeholder management skills

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A background or strong interest in design/UX principles

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Excellent written and verbal communication, high attention to detail

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Hybrid working, genuine ownership of client relationships, and exposure to some of Australia's best DTC brands.

📌 Client Success Manager (New South Wales)
🏢 Hustle
📍 New South Wales