Job Description

Essential Duties and Responsibilities
n 1. Provide world-class customer care to both internal and external customers.
n 2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
n 3. Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
n 4. Complete and pass required customer service certifications.
n 5. Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
n 6. Assist with customer feedback tracking and driving to customer satisfaction.
n 7. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
n 8. Understand. Create. Simplify.
n 9.



Other duties as assigned (may include office administration and other support duties dependent on region/department).
Required Qualifications
n Minimum 1 year of customer service experience
n Associate's degree or related business experience
n Strong computer skills
n Ability to learn concepts and technical details of products
n Strong writing, proofreading, documentation, and communication skills
n Ability to learn recent skills and assume new responsibilities
n Ability to work cooperatively in a team environment
n Background check results satisfactory to SEL
n Negative drug test result(s)
n Ability to write and speak English coherently
Preferred Qualifications
n ERP or CRM tools experience
n Experience in technical sales environment
n Bilingual
n Bachelor's degree
Physical Requirements
n None

📌 Customer Service Representative I (New South Wales)
🏢 Schweitzer Engineering Laboratories
📍 New South Wales