Job Description

Desktop Support- macOS n
Job description: n
- Experience and Certification: n
n- 2+ years of experience in IT support, preferably with Apple products.n
n- Certifications like Apple Certified Support Skilled (ACSP) or Apple Certified Mac Technician (ACMT) are a plus. n
n- Technical Skills: n
n- In-depth knowledge of macOS and Apple hardware.n
n- Familiarity with Apple diagnostics tools like Apple Configurator, Disk Utility, and Terminal.n
n- Understanding of networking concepts and protocols (e.g., Wi-Fi, VPN, file sharing).n
n- Basic experience with MDM (Mobile Device Management) tools like Jamf or Intune. n
Key Responsibilities: n
n1. Technical Support:n
n- Diagnose and resolve hardware and software issues on MacBook devices.n
n- Assist with macOS installations, updates, and configurations.n
n- Provide guidance on using MacBook features and applications.n
n2. Troubleshooting:n
n- Identify and fix performance, connectivity, and compatibility issues.n
n- Analyze error logs and system messages to determine root causes.n
n- Address hardware issues, including battery, keyboard, trackpad, and display problems.n
n3. Maintenance and Upgrades:n
n- Perform regular system maintenance, including firmware and security updates.n
n- Upgrade hardware components like RAM and SSD when needed.n
n- Ensure devices are compliant with organizational policies and security standards.n
n4.



User Training and Documentation: n
n- Conduct training sessions on MacBook usage and best practices.n
n- Create and maintain technical documentation, including troubleshooting guides.n
n- Respond to user inquiries and provide clear, non-technical explanations.n
n5. Integration and Compatibility:n
n- Ensure MacBooks work seamlessly with network systems, printers, and other peripherals.n
n- Assist with the integration of third-party applications and services.n
n6. Support Tools and Inventory:n
n- Use remote support tools to assist users effectively.n
n- Maintain an inventory of MacBook devices and accessories.n
n- Coordinate with Apple service centres for repairs under warranty.n
n7. Collaboration and Reporting:n
n- Work closely with the IT team to enhance system performance and reliability.n
n- Document and escalate unresolved issues to Apple or higher-level technical teams.n
n- Provide reports on common issues, resolutions, and user feedback. n
nWhen you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto's website ( ) n
nConfidentiality is assured, and only shortlisted candidates will be notified for interviews. n

📌 Desktop Support Mac OS (Victoria)
🏢 Tech Aalto
📍 Victoria