Job Description

Job Description:

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Come and join one of the world's leading luxury travel brands

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Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K; today employs more than 3000 staff in over 70 offices in more than 83 countries.

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The company specialises in private, tailor-made and versatile small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K; Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

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Abercrombie & Kent's Cruise division, Akorn Destination Management, is a specialised division offering first class services in shore excursions, extended land programs and turnaround services to the cruise industry. Our teams are committed to service and dedicated to clients; provide local insight and practical knowledge that is enhanced by global expertise and presence.

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The role

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The Air Operations Specialist will be responsible for the end-to-end coordination of air reservation services across the DMC departments. The role includes completing all air-related tasks and support functions for these teams.

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Main Responsibilities

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Quote and book the most suitable airfares and flights for A&K; clients

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Monitor and manage issue of tickets, reissues, cancellations, refunds and additional services

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Monitor GDS queues and keep staff informed of changes to their reservations. Liaise with colleagues to find appropriate alternatives where required.

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Management of the Group flight booking portals/systems to capture allotment in a timely manner

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Management of the Group flight pre-payment and final payment requirements

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Management of air required for staff travel

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Complete upgrade and luggage requests

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Ensure booking files in Travel Studio and OneIS are kept accurate with flight costings

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Ensure booking files in Travel Studio and OneIS are kept accurate with flight information detail

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Assist in the management of any ADMs in conjunction with your manager and the finance department

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Be involved in maintaining supplier relationships with the key airlines used by the DMC

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Participate in the after-hours emergency phone roster on a rotating basis

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Assist with other operational tasks where required or as directed by your manager

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Other Responsibilities

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Provide escalation support for emergency phone where team requires air support

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Represent A&K; at trade shows, and hosted events, including out-of-hours engagements.

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Provide support to other business areas as required

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Undertake ad-hoc tasks assigned by the Management teams.

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Selection Criteria

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Minimum of 1-2 years travel industry experience required

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Fares & Ticketing experience

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Previous experience in a Corporate, Wholesale or Retail Travel workplace

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Experience in a fast-paced environment with high volume workload

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Extensive experience using Amadeus Global Distribution System (GDS)

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Experience in using an in-house travel system (Travel Studio experience would be considered an advantage)

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Proficient in Microsoft Office (Word, Excel, Power Point & Outlook)

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Committed to the highest level of customer service

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High degree of attention to detail.

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Excellent communications skills - both written & verbal

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Team player

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Willingness to take on challenges.

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Strong time management skills are essential

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Ability to work autonomously

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Demonstrated understanding of the requirements of high-end clients

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Experience in a fast-paced work environment with high-touch expectations

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Australian work authorisation is required for this position

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Why work for A&K;?

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Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.

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What you can expect with A&K;

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Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.

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Supportive environment that will make you proud to work for A&K;

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Investment in our staff with both in-house and external training opportunities

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Opportunity to progress your career, not just in New Zealand but as part of our global business

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3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements

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Paid Parental leave - up to 18 weeks at full pay

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Access to our Employee Assistance Program (EAP)

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Work in the enviable CBD office location

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Opportunity to work from home as part of our hybrid working from home/office model

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Staff discounts and Travel Benefit program

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An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.

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We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.

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For more details and to view the full Job Description visit our website

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If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role.

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n EEO Statement

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Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 Air Specialist (Victoria)
🏢 Abercrombie & Kent
📍 Victoria