Job Description

About Fetch

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Fetch is how modern pet parents give their pets the best care. One pink app for insurance, health and care.

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We've raised our Series A from Lightspeed and Airtree, we're rated 4.9 ️ on Google, by CHOICE, and we're growing fast.

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We think AI is going to fundamentally change how we care for pets.

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We have pet health data, an in-house team of vets and vet nurses, and we build our own product and technology. We want to turn that into an intelligence layer that understands each pet deeply - their history, health and what might matter next.

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We're looking for an exceptional Lead Applied AI Engineer to build it.

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The role

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This is a senior, hands-on builder role.

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You'll lead applied AI at Fetch - setting the direction, choosing the models and approaches, building them yourself, measuring whether they actually work, and shipping them into real products.

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Your core job is simple: make Fetch exceptionally good at understanding pet health.

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That capability will power everything from helping pet parents care for their pets, to supporting vets, interpreting health records and automating parts of insurance.

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We don't need someone with a particular academic pedigree. We want someone who is obsessed with what up-to-date models can do, moves quickly, experiments constantly and knows how to turn new capabilities into reliable products.

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Location: Sydney, hybrid, 3 days in office

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Employment type: Full time

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Compensation: Series A salary + meaningful equity

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Working with: Co-founders, engineering, product, data, vets and vet nurses. We're flat, fast and care about the best idea.

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What you'll build and own

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Fetch's pet health intelligence layer: models and systems that can understand messy, longitudinal pet health information and reason over it

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Model quality end-to-end: datasets, evals, model selection, prompting, retrieval, post-training, fine-tuning, guardrails and monitoring

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A serious evaluation system: clear benchmarks for what good looks like, where models fail and whether a new model is actually better

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Domain-specific AI: turning proprietary pet health data and expert veterinary knowledge into capabilities generic models don't have

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Multimodal understanding: health records, documents, images and, over time, richer inputs like video

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Safe production AI: working closely with our vets, compliance and engineering teams to make sure the systems we ship are reliable and clinically appropriate

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The next generation of Fetch products: you'll be deeply involved in product direction and help decide what we should build with AI,



not simply implement someone else's roadmap

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The beginnings of an exceptional AI team: this is a core capability for Fetch and we expect the team around it to grow

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You'll use whatever approach works best.

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Sometimes that will mean a frontier closed-source model. Sometimes an open-source model. Sometimes RAG, tools or better context. Sometimes fine-tuning or post-training.

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We care about getting to the best result, measuring it properly and improving it quickly.

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About you

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You're an exceptional applied AI builder who wants a lot of ownership.

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You've probably spent the last few years building with modern ML and LLMs and have gone much deeper than plugging an API into a product.

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This might look like:

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3+ years building and shipping ML or AI systems in production

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Strong experience with modern LLMs and applied AI systems

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Deep understanding of evals - how to construct them, measure model quality and use failures to drive improvement

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Experience with post-training, fine-tuning, RAG, structured outputs, tool use or similar techniques

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Strong instincts around training data - what data matters, how to structure it and how to improve its quality

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Enough engineering ability to take an idea from experiment to production

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Valuable judgement about when to use a frontier model, an open-source model, retrieval, fine-tuning or something simpler

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Strong product thinking - you care what the system enables for the user, not just the benchmark score

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Comfortable working directly with domain experts to turn human expertise into data, evals and model behaviour

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Experience in health, veterinary care or insurance is useful. It isn't required.

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A PhD isn't required either. We care much more about what you've built, how you think and how quickly you learn.

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You'll probably love this role if:

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You're all in on AI and believe it can make the world meaningfully better

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A new model drops and your first instinct is to try it

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You're optimistic about where the technology is going and curious about what becomes possible next

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You're empirical - you test things rather than arguing about them in theory

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You move quickly and like turning experiments into real products

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You're brave enough to try approaches that might fail

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You want a huge amount of influence over product and technical direction

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You want to build the capability yourself before building a team around it

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You like working with very smart people from different disciplines

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You love pets

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You probably won't love this role if:

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You want to spend most of your time managing rather than building

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You need a research paper before you're comfortable trying something

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You think your job ends when a model works in a notebook

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You're attached to one model, vendor or technical approach

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You prefer long research cycles over shipping, measuring and iterating

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You need a defined roadmap handed to you

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You want everyone to stay neatly inside their lane

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What it's like here

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The Fetch team is ambitious, smart, hard-working, thoughtful and kind.

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You'll work directly with the founders and be involved early in product and company strategy.

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We build our own platform and products, so there are very few layers between an idea and something being used in the real world.

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You'll have access to proprietary pet health data, vets and vet nurses who deeply understand the domain, and an engineering team that can help turn models into products.

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We use AI constantly ourselves. New tools, models and ideas are there to be tried rather than put through months of approvals.

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And you'll be working on something that matters - eventually helping millions of pets live healthier, happier lives.

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Perks

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Competitive Series A salary + meaningful equity

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Hybrid working - 3 days Sydney office, flexible WFH

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Latest MacBook Pro and a top setup

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Unlimited AI tooling - if it helps you build, use it

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Two team retreats each year

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Office dogs for cuddles and interruptions

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Bean-to-cup coffee, unlimited fruit and snacks. Toblerone on tap

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Inclusive parental leave

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5 weeks annual leave

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How to apply

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Apply via the link with your CV and anything that shows us how you think and build.

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We'd especially like to see:

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The best AI system you've built - what it did, what you personally built and why it was hard

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How you evaluated it - what your evals looked like, where the model failed and how you improved it

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Something new in AI that you're excited about right now - and why

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Links to GitHub, demos, papers, projects or anything else you're proud of

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📌 Lead Applied AI engineer (New South Wales)
🏢 Fetch Pet
📍 New South Wales