Job Description

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Company Description /n

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At Guzman y Gomez (GYG), we’re passionate about bringing authentic Mexican flavours to life and believe in the power of food to unite people.

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Job Description /n

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We are seeking a driven and dynamic Retail Manager to join our team and lead the day-to-day operations of one of our vibrant restaurants. In this role, you will be responsible for maintaining operational excellence, fostering a high-performance team, and delivering exceptional customer experiences while upholding GYG’s commitment to quality and authenticity.

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Key Responsibilities:

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- Manage day to day running of the restaurant, ensuring all operations run smoothly and efficiently.

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- Ensure that menu items are prepared and delivered in accordance with GYG’s food recipe and cooking guides.

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- Manage inventory and maintain stock at sufficient levels to ensure all products are available to customers at all time.

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- Hire, train, and motivate staff, fostering teamwork and alignment with workplace goals.

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- Arranging the ordering and purchasing of goods and ingredients according to budget.

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- Takes full ownership of the P&L; including management of Cost of Goods Sold (COGS), Cost of Labour (COL), operating expenses and cash management.

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- Ensure the correct use and maintenance of all equipment in accordance with GYG requirements and the manufacturer’s guidelines.

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- Complete accurate financial and system reporting and provide results and feedback to the Culinary & Operations Coach/Franchisee.

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- Maintain restaurant security to protect people and assets including updating of security codes and key logs.

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- Effectively manage Local Area Marketing (LMA)



initiatives to bring in recent customers.

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- Comply with all workplace health and safety procedures and practices accordance with GYG requirements and policies.

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- Opportunities exist at our Yatala and Pimpama locations.

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Why Join GYG?

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- Flexible rosters and employment stability - talk to us about what work life balance means to you

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- Opportunities for advancing your leadership abilities – level up to Area Management and beyond

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- A comprehensive training program and support to set you up for success

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- Heavily discounted GYG meal

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Qualifications /n

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Skills & Experience:

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- A minimum of Diploma qualification

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- At least two years of experience as a store manager in a retail setting

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- Strong financial and commercial acumen with a proven ability to identify and act on sales opportunities and P&L; management strategies

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- Previous success in meeting and exceeding KPI’s in a managerial role

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- Proven track record of delivering outstanding customer service and enhancing the overall guest experience

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- Exceptional interpersonal and communication skills

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Additional Information /n

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Benefits:

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- Employee discount

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- Free drinks

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- Free food

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- Salary packaging

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- Travel reimbursement

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Schedule:

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- Rotating roster

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- Shift work

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- Weekend availability

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Education:

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- Diploma (Preferred)

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Experience:

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- Hospitality: 2 years (Required)

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Licence/Certification:

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- Driver Licence (Required)

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Work Authorisation:

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- Australia (Required)

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Work Location: In person

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📌 Retail / Restaurant Manager (Townsville)
🏢 Guzman Y Gomez
📍 Townsville