Job Description

Company Description /n

At Accor, we believe that luxury is defined by memorable moments and exceptional experiences. Our people bring those moments to life, and we are proud to offer inspiring career pathways, world-class training, and opportunities to work in some of the most iconic hospitality destinations in Australia.

Who We Are… /n

A sanctuary of style located on the doorstep of Chadstone - The Fashion Capital, Hotel Chadstone Melbourne MGallery offers guests a luxury escape unlike any other. At the heart of the hotel is Pastore, our signature modern Italian restaurant, where Italian tradition meets Melbourne creativity in a sophisticated and welcoming setting.

Job Description /n

Pastore delivers an elevated à la carte dining experience across lunch and dinner, with a focus on exceptional food, genuine hospitality and attention to detail. We are looking for a passionate part-time Front of House Waiters to join our team and help create memorable dining experiences for every guest.

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As a Front of House Waiter, you will take ownership of your section and play an important role in delivering the high level of service expected in a luxury dining environment.

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- Deliver warm, attentive and personalised service throughout the guest experience

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- Take ownership of your section, ensuring every detail is managed to a consistently high standard

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- Build genuine connections with guests and anticipate their needs throughout their dining experience

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- Develop a strong knowledge of Pastore’s menu, ingredients, Italian cuisine and beverage offering

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- Confidently explain dishes, make recommendations and assist guests with menu selections

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- Provide professional food and beverage service across lunch and dinner à la carte operations

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- Maintain excellent standards of presentation, timing and attention to detail throughout service

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- Work closely with the kitchen and wider Food & Beverage team to ensure seamless service

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- Identify opportunities to enhance the guest experience through thoughtful suggestions and genuine hospitality

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- Respond to guest requests and feedback with confidence and a solutions-focused approach

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- Maintain a clean, organised and polished section before, during and after service

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- Contribute to a positive team culture where everyone works together to deliver exceptional experiences

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Qualifications /n

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- Previous experience as a Waiter, Section Waiter or similar role within a quality restaurant or hotel environment

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- A genuine passion for hospitality, food, wine and creating memorable dining experiences

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- Strong knowledge of food and beverage, with an enthusiasm for learning more about Italian cuisine

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- Excellent communication and guest engagement skills

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- Confidence in making menu recommendations and creating personalised experiences

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- Exceptional attention to detail and pride in delivering high standards of service

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- A calm, professional and organised approach during busy service periods

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- A proactive, solutions-focused attitude and willingness to go above and beyond for guests

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- A polished and professional presentation

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- A current RSA Certificate

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- Availability to work evenings and weekends is essential, including flexibility across dinner service and busy trading periods

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Additional Information What’s In It For You… /n

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- Great advantages – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program

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- A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels

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- Work close to home – based in Melbourne’s vibrant south‑east, avoid the CBD commute

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- Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry‑leading training, career pathways across a global network, and the ability to truly shape your future

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📌 Section Waiters (Melbourne)
🏢 Mgallery Hotel Collection
📍 Melbourne