Customer Service Centre Representative Thornbury | Hybrid after training
£24,750 per annum
Monday to Friday | 8:00am–5:00pm
Full-time, Permanent

We’re recruiting a Customer Service Centre Representative to join a busy and professional contact centre team based in Thornbury. This is an excellent opportunity for someone with customer service, call centre or order processing experience who enjoys delivering a high level of customer support.

After a 12-week training period, the role will move to a hybrid working model.

Key Responsibilities

- Handle inbound and outbound customer service calls and emails

- Process customer orders accurately and efficiently

- Manage order queries, deliveries, stock issues and pricing enquiries

- Log and manage cases using a CRM system (e.g. Salesforce)

- Meet KPIs including call handling, accuracy and customer satisfaction





- Escalate issues where required and follow through to resolution

About You

- Previous experience in a customer service or call centre role

- Must have the Right to Work in the UK and Able to travel to Thornbury.
- Robust communication and telephone skills

- High attention to detail and good organisational skills

- Confident using IT systems, CRM platforms and Microsoft Office

- SAP or order entry experience is desirable

What’s On Offer

- £24,750 salary

- Monday to Friday working (no weekends)

- Hybrid working after training

- Ongoing training and development

- Supportive team environment

Thorn Baker is an equal opportunities employer and welcomes applications from all suitably qualified individuals.

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📌 Customer Service Advisor (Melbourne)
🏢 Thorn Baker Recruitment
📍 Melbourne