Job Description

Description

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Customer Service Officer - Perth, WA
Location: Perth, WA
Company: BGIS, Client account
Employment Type: Permanent, Full-Time, On-Site
Salary: $70,000 plus superannuation
Work Arrangement: Monday - Friday, 7am - 4pm

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Join a Global Leader in Facility Management!

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We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.
About BGIS
n BGIS is a global leader in integrated facilities management, delivering creative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

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Purpose of the Role
BGIS is currently seeking a proactive and personable Customer Service Officer to join our team in Perth, WA . Based at the reception desk, you will be the welcoming face of the company, providing top-tier service to guests and employees while supporting various administrative and workplace activities. If you're organized, detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

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Key Responsibilities:

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- Greet guests with a friendly, professional demeanour and offer beverages.
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- Manage incoming calls, inquiries, and complaints with efficiency.
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- Oversee the collection/distribution of mail.
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- Ensure tidiness of the external facing areas.
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- Manage access card and induction process.
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- Ensure stock of stationery, consumables, milk, and coffee is maintained.
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- Assist with locker requests, and ad-hoc bookings, such as meeting room, desks etc.
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- Conduct workplace inspections as required.
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- Collate team meeting minutes, monitor facilities inbox,



and support workplace team with reporting and service provider communications.
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- Lodge and manage work requests as needed.
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- Must be across the extra tasks that primarily fall under the Customer Service Officer – Extra focus on Systems: n n
- Raise and close work orders, approve purchase orders, and ensure efficient processing.
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- Maintaining the internal Workplace SharePoint page (Workplace Hub)
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- Handling workplace communications for internal stakeholders.
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- Administering the internal workplace booking tool and ensuring smooth operation of booking systems.
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- Regularly reviewing and updating reception processes for efficiency
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Role specific responsibilities - Extra focus on Customer Experience:

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- Coordinate and manage events, including booking, setup of event spaces, and communication with stakeholders.
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- Facilitate Workplace Welcome Tours for new starters and collect, collate, and share feedback from the welcome survey.
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- Manage the Travelling Employee Survey process – communicate, collect, and share feedback to enhance the employee experience.
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- Organise and track safety training, including First Aid and Fire Warden sessions.
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- Activate office spaces by engaging with employees, understanding workplace behaviours, and promoting inclusive and collaborative activities.
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- Support the management of office content and displays,



ensuring information is relevant, engaging, and up to date.
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What You’ll Bring:

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- Exceptional communication and customer service skills.
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- Strong organizational abilities with attention to detail.
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- Experience in managing multiple tasks and systems.
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- A proactive and team-oriented mindset.
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- Familiarity with Microsoft Office Suite (Excel, Outlook, SharePoint).
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What We Offer:

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- A dynamic, collaborative work environment.
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- Opportunity to work with a global leader in facility management.
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- Supportive team culture with opportunities for growth and development.
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- Endorsed by Work180 as an employer of choice for women.
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- Winner of Inspiring Workplaces Award 2025
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- AFR Best Places to Work 2024 & 2025
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- Spot recognition vouchers and $2,000 employee referral bonus
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- Access to Flare for discounts across retailers, energy, utilities & much more!
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- Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers
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If you're ready to make a positive impact in a key front-line role, apply today and be part of a team that values your contributions!
n BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.
Eligibility:
n To be successful in the role, applicants must have full working rights in Australia.

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Apply now to be the welcoming face and organisational force behind BGIS’ workplace in Perth!

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Explore more opportunities at

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📌 Customer Service Officer (Perth)
🏢 Bgis
📍 Perth