Job Description

We are actively seeking an experienced, reliable Customer Service Representative to join our team!

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Our client is a well-known national company in the Plumbing Industry. We are currently looking for an experienced Customer Services Representative to join their team located in a brand-new premises in Yennora, NSW.

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Reporting to the General Manager, you will be responsible for improving the overall sales and administration efficiency and effectiveness of Silver Water Plumbing

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nThe hours for the role will be 8:00am-16:30pm Monday to Friday n
nThis is a temp to perm position, APPLY NOW and reap the benefits! n
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Your duties will include :

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- Lead Silver water customer service team as per company procedures

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- Schedule jobs in an productive manner whilst balancing this objective against the customer's needs

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- Ensure a minimum of 5 homes safety audits /inspections are booked weekly

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- Assigning accountabilities, planning, monitoring conversion rates, and appraising job results.

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- Promote & enforce adherence to company policies and procedures by all team members

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- Be accountable for ensuring customer complaints are dealt with immediately and resolved within a time frame

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- Ensure daily reports are submitted within agreed timeframes

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- Complete analysis of reports to identify trends and potential problems

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- Greatly contribute to optimising output of the team to complete tasks, and perform in an efficient manner

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- Taking inbound jobs and converting enquiries to jobs for our service team

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- Working closely with dispatch team to schedule technician to jobs within booking time frames

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- Multi-tasking, being on the phone for most of the day,



handling both inbound and outbound calls, whilst attending to general administrative tasks.

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- Making outbound calls for quote follows-ups and ensuring clients are satisfied with our service

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- Keeping clients informed about when parts will arrive and setting expectations for a job installation

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- Maintaining strong relationships with technicians, team members and clients

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nRequirements n
nThe Customer Service Administrator position is one of leadership, reporting to the General Manager and is responsible for a wide variety of activities including Leadership & Mentoring to the customer service team. n

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- Call centre, administration ad hoc experience preferred (minimum 12 months)

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- A confident bubbly attitude, as you will be the first point of contact for the company

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- The necessary skills and knowledge to provide leadership in a service environment

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- A strong knowledge of the plumbing industry, with the ability to manage all task assigned and carry out all ad hoc duties relating to this position

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- Maintain a minimum conversation rate of 70-80% of total inbound calls

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- Meet all objectives of the current job description as per guideline of duties above

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If this sounds like you, don't delay APPLY NOW n
nBenefits n
nThis is a great opportunity to join an innovative and growing company n
nFree on site parking available and accessible via public transport (Yennora station located 3 mins away from site) n
nFlexibility with hours, ongoing training and development opportunities n
nFrequent team building activities n
nImmediate start available for the right candidate n
nTemp to perm position - competitive salary and negotiable depending on experiencen

📌 Customer Service Representative (New South Wales)
🏢 Essential Recruitmentnsult
📍 New South Wales