Job Description

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We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities n

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Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance

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Manage booking updates, itinerary changes, cancellations, and special travel needs

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Share clear and accurate information regarding destinations, travel requirements, and agency procedures

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Proactively check in with clients to confirm details and address any concerns

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Resolve issues efficiently while maintaining a positive and supportive approach

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Ideal Candidate n

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A strong communicator with a customer-first mindset

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Experienced in customer service (travel, tourism, or hospitality experience is a plus)

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Well-organized, reliable, and comfortable handling multiple requests at once

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Tech-savvy and able to adapt quickly to new systems and tools

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Passionate about travel and helping clients enjoy seamless experiences

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Perks n

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Fully remote position with flexible hours

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Training and ongoing support to help you succeed

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Career growth opportunities within a growing travel agency

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Access to travel advantages and exclusive industry discounts

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A collaborative and supportive team culture

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📌 Travel Customer Service (Victoria)
🏢 Kim Luxe Travel
📍 Victoria