Job Description

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Hawaiian is a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets; employing a team of over 100 people.

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With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and partnerships, we aim to make a meaningful difference in the lives of people in our communities.

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Our values at Hawaiian are clear. We are Passionate, Considerate Collaborative and have a Growth Mindset. Hawaiian is proud to be a leading WA employer, and we invite you to consider Hawaiian in your career journey.

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Hawaiian is seeking a Part-Time Customer Service Officer on a 12-month contract with the possibility of extension or permanency for Hawaiians' Newpark Shopping Centre working Tuesday to Saturday from 9.00am to 3.30pm , reporting to the Assistant Property Manager.

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The successful applicant must be willing to work Saturdays and responsible for ensuring the smooth, efficient and valued-add operation of our shopping centres,

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By providing exceptional customer service and support through positive and maintained relationships you will excel in the role.

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Essential duties include, but are not limited to, the following:

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- To be the brand ambassador for Hawaiian serving as the primary resource for information and assistance for partners including Tenants, Customers, Council and Contractors.
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- Establish and develop strong relationships with centre retailers, including developing and maintaining thorough knowledge of centre store (including retailer changes) selection, locations, merchandising, price points, special sales and events.
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- Serve as primary resource for customers seeking information, assistance, or store recommendations; develop a thorough understanding of all shopping centre services and amenities as well as those within the local community.
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- Follow the process in place to ensure all queries,



feedback and issues, whether verbal or written, are noted and communicated to relevant team members.
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- Ensure the property is always presented to the Hawaiian standard by completing daily inspections on presentation, bathrooms, parent rooms, community notice board, CML set-ups, car parks and tenant signage. Advise relevant team members where improvements or repairs are required and ensue follow-up action is completed. Report any issues to the relevant area and complete Safety Culture report.
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- Responsible for ensuring that WHS policies and procedures directed by the WHS Manager are followed in all instances.
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- Work collaboratively with the Operations Team to assist with smooth operation and ensure compliance requirements are met.
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- Work collaboratively with the Marketing team members to assist with the delivery of campaigns and activations including community events and matters.
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- Ensure relevance of on-site asset marketing messages. Change on-site marketing collateral as directed by the Marketing team.
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Required Skills and Attributes

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- 2+ years’ previous experience in a customer focused position with a warm and engaging personality.
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- Strong Microsoft Office experience and ability to quickly learn new systems with training.
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- Strong verbal and written communication skills.
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- Solid interpersonal skills with the ability to build and maintain productive working relationships with internal and external stakeholders.
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- Ability to exercise initiative and work both independently and co-operatively as required.
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- Ability to maintain confidentiality and handle sensitive matters with consideration, diplomatically and discreetly.
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- Professional appearance and behaviour at all times.
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Along with this exceptional career opportunity, Hawaiian is also an employer that is committed to the individual success and career path of its employees through our Workforce Development Plans.

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If you would like to know more, please click the 'Apply Now' button and submit your CV and Cover Letter.

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📌 Customer Service Officer, Newpark (Perth)
🏢 Hawaiian
📍 Perth