Job Description

20th August, 2026 n

About the Role
n The Process Improvement Manager - Record-to-Report (R2R) plays a key role within CTM's Finance Transformation team, focused on enhancing, standardising, and strengthening financial close and reporting processes.
n Reporting to the Head of Finance Transformation, the role will streamline month-end accounting, strengthen balance sheet governance, and improve the reliability and timeliness of financial reporting. Working closely with third-party outsourcers, Service Delivery Managers, and cross-functional teams, you'll help align operating models and embed best-practice finance operations across the business.
Why CTM?
n As a global organisation, CTM offers a range of employee advantages, including:

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- Travel discounts
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- Perkbox - retail, lifestyle, entertainment, health & wellbeing discounts
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- Learning & development - access to online learning platforms, including LinkedIn Learning
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- Annual Volunteer Day
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- Chillout Days - flexible leave days
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- Flexible hybrid working
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- Purchase up to 2 weeks of additional annual leave
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- Paid parental leave
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- Sonder - 24/7 wellbeing and Employee Assistance Program (EAP)
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CTM offers a strong, established and sustainable work environment that supports your career development and wellbeing. n
nCTM is committed to recognising the unique contributions of all our people and actively encourages candidates of all abilities and diverse backgrounds to apply. Come and work for a global award-winning company that values its people,



community and technological innovation.n
About You
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- High level of integrity and professionalism, with a strong accounting background
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- Strong process improvement and optimisation capability
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- Structured approach to governance, controls, and financial processes
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- Ability to work effectively across distributed and outsourced delivery models
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- Strong stakeholder management and cross-functional collaboration skills
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- 6-8 years of finance process improvement, general ledger accounting, or management consulting experience (ex-Big 4 / advisory background ideal). Solid knowledge of core accounting principles, month-end close routines, and balance sheet governance.
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- Experience working with outsourced finance providers and Service Delivery Managers.
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- Experience in the travel or service-based industry is a plus.
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- Qualified accountant (CA, CPA, ACA, ACCA, CIMA or equivalent) strongly preferred.
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About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. We combine personalised service excellence with client-facing technology solutions, with offices across Australia, New Zealand, Asia, North America and Europe and more than 3,000 employees globally.n
nAt CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals who work with our company values in mind: Connect, Deliver and Evolve. n

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