Job Description

Our Story n

Founded over 22 years ago, Grill’d started with a simple idea – to create healthy burgers that taste good and do good. Since then, we’ve grown from a single Melbourne restaurant into one of Australia’s most loved hospitality brands, with 180+ restaurants nationwide and exciting growth still ahead.

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Grill’d is about more than burgers. From sustainability initiatives and community partnerships to menu innovation and restaurant growth, we’re passionate about creating great experiences and making a positive impact on people and the planet – and we have fun while doing it.

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As we continue to expand our restaurant and Drive Thru network, we’re looking for a Drive Thru Performance Manager to join our Operations Excellence team and help shape the next chapter of Grill’d.

About the Role n

Reporting to the Head of Operations Excellence, the Drive Thru Performance Manager will lead the evolution of Drive Thru performance across our national restaurant network.

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This role is all about creating best-in-class Drive Thru operations. You’ll improve speed, throughput, order accuracy and hospitality while balancing labour efficiency, commercial performance and the experience of our dine-in customers.

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Combining data-driven insights with process improvement and hands-on coaching, you’ll partner with restaurant and operations leaders to turn opportunities into practical actions and sustainable results.

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The role is ideally based at our Melbourne Support Office and regular national travel will be required.

Sound valuable? Here are some of the things you’ll be doing: n

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- Elevate Drive Thru Performance: Lead targeted initiatives that improve speed of service, window times, total transaction times, order accuracy and average spend.
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- Create WOW Experiences:



Embed engaging and personalised hospitality that makes every Drive Thru interaction memorable.
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- Turn Data into Action: Analyse performance measures, identify trends and translate insights into clear operational priorities.
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- Improve Productivity: Increase cars and transactions per labour hour while maintaining outstanding food quality, accuracy and customer experience.
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- Coach for Success: Work alongside restaurant leaders and teams to build capability, embed consistent routines and improve performance.
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- Optimise the Operating Model: Review systems, processes, layouts and ways of working to create efficient, scalable Drive Thru operations.
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- Partner Across the Business: Collaborate with Operations, Restaurant Excellence, Training, Technology, Property and other teams to deliver sustainable improvements.
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- Support Growth: Bring operational expertise to new Drive Thru openings, helping teams launch confidently and perform strongly from day one.
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- Drive Commercial Results: Increase Drive Thru sales contribution and profitability while maintaining the right balance between Drive Thru and in-restaurant experiences.
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Who We’re Looking For: nn
- Drive Thru Expertise: Strong experience leading or improving Drive Thru operations within QSR, fast casual dining or a similarly fast-paced environment.
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- Multi-Site Operator: Demonstrated experience influencing performance across multiple restaurants,



sites or regions.
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- Performance Focused: Exceptional understanding of Drive Thru measures such as speed of service, throughput, order accuracy, average spend and labour productivity.
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- Data Driven: Confident analysing operational data, identifying opportunities and turning insights into practical actions.
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- Brilliant Coach: A hands-on leader who can engage teams, influence senior leaders, build capability and embed new ways of of working.
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Why Grill’d? nn
- A structured onboarding program combining hands-on training and leadership development
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- Genuine career pathways and opportunities to grow as Grill’d continues to expand
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- Recognition experiences, including our Hall of Flame trips and annual G.O.A.T leadership conference
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- A values-led, down-to-earth culture where leaders are encouraged to make an impact
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- Opportunities to support local communities through Local Matters and City Support initiatives
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- Monthly Grill’d burger benefits, wellbeing support through our EAP and a Fun Fund for team connection
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Ready to Join the Grill’d Family? n

If you’re ready to bring your Drive Thru expertise to Grill’d and influence the future of our growing operations, we’d love to hear from you.

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Apply now to start the conversation. Shortlisted candidates will be contacted for an initial phone interview.

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For more about life at Grill’d, visit our careers website .

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At Grill’d, we embrace and value diversity of culture, sexual orientation and gender identity. We promote an inclusive workplace that welcomes and celebrates the unique contributions of all people.

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Successful candidates must have ongoing Australian working rights and successfully complete a National Police Check.

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📌 Drive Thru Performance Manager (Richmond)
🏢 Grill'D
📍 Richmond