Job Description

North Strathfield, Australia | Posted on 09/15/2026

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Wedded Wonderland is seeking a Luxury Travel Consultant to deliver high-touch, concierge-level travel support for destination weddings, milestone celebrations, and their guests. This role supports complex, multi-party travel arrangements in collaboration with senior luxury travel specialists, wedding planners, venues, and global travel partners.

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The position requires precision, professionalism, and availability across weekends and holidays to ensure uninterrupted support during live wedding and travel periods.

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Key Responsibilities

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Travel Coordination and Research

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- Support the coordination of travel itineraries for destination weddings, honeymoons, guest travel, and post-event extensions
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- Assist with accommodation, transfers, and experience arrangements aligned with wedding and celebration schedules
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- Ensure all travel components are accurate, date-aligned, and appropriate for group and event-based travel
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- Execute travel arrangements based on approved designs and plans prepared by senior luxury travel specialists
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Client, Guest, and Planner Communication

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- Communicate professionally with guests, planners, and partners via WhatsApp, email, and phone
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- Deliver calm, discreet, and culturally sensitive support to international and high-expectation clients
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- Assist guests with travel-related inquiries, logistics clarifications, and itinerary updates
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- Maintain professionalism when supporting emotionally sensitive events such as weddings and celebrations
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Operations and Issue Management

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- Monitor active travel bookings and guest movements during assigned shifts
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- Proactively identify potential conflicts or risks related to dates, rooming lists, arrivals, and transfers
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- Resolve standard travel issues independently and elevate complex matters to senior specialists when required
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- Maintain high responsiveness and accountability during weekend and holiday operations
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Administrative and CRM Support

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- Accurately log bookings, guest details, notes, and communications in internal CRM systems
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- Maintain organized, client-ready documentation including itineraries and confirmations
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- Coordinate internally on billing support, confirmations, and operational follow-ups
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- Ensure all records remain complete and current throughout the wedding or celebration lifecycle
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Supplier and Partner Coordination

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- Coordinate with hotels, transfer providers, and local service partners to support approved travel plans
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- Represent Wedded Wonderland professionally in all supplier interactions
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- Support relationship continuity between planners, venues, and travel fulfillment partners
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- Maintain awareness of key destination wedding and luxury travel locations globally
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Requirements

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Job Requirements

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- Minimum 5 years' experience in luxury travel, travel coordination, concierge services, hospitality operations, or related roles
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- Proven experience supporting complex itineraries and group travel
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- Robust written and verbal English communication skills
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- Comfortable managing communication across WhatsApp, email, and phone
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- High attention to detail when preparing guest-facing itineraries and documentation
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- Ability to work independently and manage multiple priorities
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- Availability to support weekend and holiday operations as required
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- Experience supporting premium or high-expectation client
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- Must have client-facing experience
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- Must be able to work onsite
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Nice to Have

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- Exposure to destination weddings, events, or luxury travel environments
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- Experience working with international clients and distributed teams
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- Familiarity with CRM systems or travel coordination platforms
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- Background in hospitality, concierge services, or executive support
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This role focuses on execution excellence, experience protection, and operational precision within a luxury weddings and celebrations ecosystem.

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