Customer Experience & People Leader (New South Wales)

Customer Experience & People Leader (New South Wales)

18 Sep
|
Talent Solution Partners Pty
|
New South Wales

18 Sep

Talent Solution Partners Pty

New South Wales

Job Description

11th September, 2026 n

Luxury Wellness & Lifestyle Chatswood This is not your typical retail leadership role.
n Join one of the world's most elevated wellness and lifestyle brands, where luxury, performance and community come together.
n Our Chatswood boutique is looking for a Sales & Service Manager to lead from the floor, inspire a large team and create an exceptional experience for every guest who walks through the door.
n We're looking for a natural people leader - someone who genuinely loves coaching, developing and bringing out the best in others , while having the commercial drive to deliver outstanding sales results.
You'll be responsible for:

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- Leading, coaching and developing a large, high-performing team
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- Creating a premium, highly personalised guest experience
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- Driving sales performance, accountability and commercial results
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- Identifying opportunities and turning them into action
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- Building a strong culture of feedback, development and progression
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- Partnering closely with the Store Manager to shape the boutique's strategy
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- Supporting succession planning and building future leaders
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- Keeping the store energised, elevated and operating at its best
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We're looking for someone who: n

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- Has 3-5+ years' leadership experience in retail, hospitality, wellness or another customer-led environment
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- Has experience leading large teams and developing emerging leaders
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- Is commercially driven and loves working towards ambitious targets
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- Is passionate about coaching, feedback and creating high-performing cultures
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- Understands what exceptional service looks and feels like
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- Thrives in a fast-paced, premium setting
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- Brings confidence, energy and genuine connection to their leadership style
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If you're ready to lead a team, develop future leaders and be part of a brand redefining the intersection of luxury, wellness and lifestyle, this could be your next move. n

📌 Customer Experience & People Leader (New South Wales)
🏢 Talent Solution Partners Pty
📍 New South Wales

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