Job Description

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ABOUT INDIE CAMPERS

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Indie Campers is a global leader in road-trip and outdoor travel, operating one of the largest fleets of RVs, campervans, and recreational vehicles across Europe, North America, and Oceania. With a footprint in dozens of cities and a rapidly expanding international network, we are redefining the way people explore the world by making travel more connected, meaningful, and accessible to all.

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The District Manager (DM) plays a pivotal role in this mission. As the senior operational leader of a cluster of cities, this role ensures that every city in their district runs to the highest standards of customer service, fleet readiness, safety, and profitability.

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This role serves as the critical bridge between field execution and company-wide strategy, shaping performance, enabling growth, and driving success across multiple markets.

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ROLE OVERVIEW

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The District Manager is responsible for the overall performance, financial health, and operational execution of a district comprising multiple cities. This includes:

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- Leading & developing a group of City Leads across several markets
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- Managing district-level operational & commercial performance
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- Ensuring consistent customer experience and service excellence across cities.
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- Driving cluster profitability through cost discipline, efficiency, & revenue growth across all business units.
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- Promoting a strong connection with local and central teams by combining regular field presence, adaptable leadership availability
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- Guaranteeing the execution of critical company initiatives at the city level.
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This position requires strong operational acumen, proven leadership, financial discipline, and the ability to influence cross-functional stakeholders.

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KEY RESPONSIBILITIES

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Financial Performance & Profitability Oversight

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- Own the district's overall financial performance, ensuring profitable growth across all business units, Rental, RV Sales and Servicing.
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- Review P&L; performance city-by-city, identifying gaps, risks, and corrective actions.
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- Drive cost optimisation across labour, servicing, suppliers, logistics, fleet usage, and consumables.
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- Collaborate with Finance Business Partners on forecast, budget, and financial strategy.
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- Ensure City Leads apply solid cost-control discipline in daily operations.
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Cluster Leadership & Multi-City Management

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- Lead and oversee a district of multiple cities across varying sizes and categories.
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- Ensure consistent standards of operational excellence across all cities.
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- Support City Leads with strategic direction, problem-solving, and execution.
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- Conduct weekly alignment calls and monthly performance reviews with each City Lead.
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- Ensure every city follows SOPs, safety rules, workflows, and customer service rituals.
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Operational Excellence & Fleet Performance

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- Oversee fleet readiness, utilisation, turnaround times, and unavailability across the district.
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- Coordinate with Rental, Servicing, and regional teams to ensure fleet supply meets demand.
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- Implement district-level plans to reduce downtime and increase service capacity.
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- Drive standardisation and compliance across rental, servicing, and RV sales processes.
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Customer Experience & District-Wide Quality

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- Promote a customer-centric approach consistently throughout all city operations.
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- Monitor customer satisfaction, complaints, and recurring service issues; enforce corrective plans.
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- Ensure consistent service rituals, professional communication, and quality checks across all cities.
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- Ensure escalations are resolved quickly and professionally.
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People Leadership, Coaching & Talent Development

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- Lead, coach, and mentor all City Leads in the district.
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- Build a high-performance culture rooted in accountability, teamwork, and ownership.
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- Identify leadership gaps and create tailored development plans for City Leads.
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- Work closely with the People team and Talent recruiters to hire top talent and manage performance.
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- Promote internal mobility and career progression driven by performance (“climb the ladder” philosophy).
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- Builds strong leadership by mentoring next-in-line talent to ensure full coverage, continuity, and operational stability during absence or district needs.
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Cross-Functional Partnership & Stakeholder Management

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- Builds strong cross-functional collaboration, driving unified decision-making, operational standardisation, and consistent customer experience across the district.
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- Influences and partners with internal stakeholders at all levels, ensuring that district priorities, performance needs, and operational insights are integrated into company-wide strategies.
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Growth & Expansion Execution

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- Drives district growth by supporting new market openings and expansion initiatives, ensuring operational readiness, resource planning, and seamless execution aligned with Indie Campers’ expansion roadmap.
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- Oversees the in-fleeting of new vehicles across the district, coordinating fleet allocation, workshop readiness, local infrastructure, and team preparedness to ensure new units are fully operational from day one.
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Strategic & Commercial Execution Across the District

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- Drive district-level targets across rental, servicing, and RV sales.
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- Identify commercial opportunities, pricing gaps, and ancillary growth potential.
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- Oversee demo readiness and vehicle sales execution across all cities.
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- Support City Leads in managing vendor performance and contract compliance.
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Compliance, Safety & Audit Management

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- Ensure all cities comply with legal, safety, and operational requirements.
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- Oversee audit preparation: documentation accuracy, fleet criteria, stock control, servicing, and safety standards.
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- Develop action plans for low-performing cities to quickly correct deviations.
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High-Visibility Leadership & On-Site Presence

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- Conduct regular city visits and operational walk-throughs.
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- Step in to support critical operational moments (peak weeks, major issues).
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- Promote hands-on leadership, proximity, and operational discipline by example.
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EXPERIENCE AND QUALIFICATIONS

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- 7-10+ years of operational leadership in mobility, logistics, hospitality, rental, or multi-site management.
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- Proven track record in managing large teams and multiple locations.
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- Strong financial acumen and experience interpreting P&Ls.;
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- Excellent communication, coaching, and crisis-management skills.
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- High proficiency in Excel/Sheets and KPI dashboards.
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- Ability to influence senior stakeholders and lead through complexity.
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- Hands-on leadership style with strong problem-solving skills.
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- Driving License (Category B) required.
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- Fluent in English; additional languages are a plus.
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WHAT WE OFFER

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- Strategic, high-impact leadership role within one of our most critical business units.
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- Direct influence on multi-city performance, customer satisfaction, and revenue.
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- Career progression towards General Manager, Managing Director, or HQ leadership roles.
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- Competitive compensation package and travel perks.
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- A fast-scaling, multicultural environment where autonomy and ownership matter.
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📌 District Manager - Sydney (New South Wales)
🏢 Indie Campers
📍 New South Wales