Job Description

n

We’re looking for an Systems Analyst to join our team in Perth, supporting the day-to-day operation of our internal AI platform tooling and our client-facing management portals. This is a hands‑on support and administration role suited to someone who enjoys troubleshooting, configuration, and keeping critical systems running smoothly for internal and external users.

1. Request intake and system analysis n

n
- Receive change requests raised by Epic IT staff through the Requester change management platform, as allocated.
n
- Work with the person raising the request to clarify the outcome required, and document that requirement as a specification.
n
- Evaluate the processes and methods used in the existing system to establish what change is needed to meet the stated need.
n
- Identify inefficiencies, gaps or risks in existing configurations and raise recommendations with the senior engineers.
n

2. Proposing and specifying system changes nn
- Review existing MCP connector, gateway and platform components against the user needs expressed in each request and supporting documentation.
n
- Propose modifications, additional system components or recent configurations to meet those needs.
n
- Develop functional specifications for each change, covering the permission scopes, data mappings, access boundaries and system behaviour required.
n
- Submit specifications for review and approval by the AI platform lead or the relevant system owner before any change is applied.
n

3. Deployment of approved solutions nn
- Apply approved configuration changes under the direction of the senior engineers.
n




- Test each change against the original request and confirm the outcome with the person who raised it.
n
- Record the outcome and close out the request in Requester in line with Epic IT change management requirements.
n
- Escalate to the senior engineers where a request cannot be met by configuration or falls outside approved scope.
n

4. Analysis support to the AI platform team nn
- Work alongside the senior engineers on platform initiatives, providing analysis, configuration and testing support.
n
- Assist with validation and verification of platform changes prior to release.
n
- Process approved access and permission requests against the platform access policies set by the system owners.
n
- Support the onboarding of new staff and teams onto the AI platform, including provisioning access against approved requests.
n

5. Reporting and data analysis nn
- Build and maintain Grafana dashboards and reporting drawn from the Epic IT data warehouse for internal and client-facing use.
n
- Use data and process modelling to support reporting on platform activity, tool usage and agent performance.
n
- Prepare analysis to support decisions made by the Solutions team and the wider business.
n

6. Documentation and governance nn
- Maintain accurate documentation of platform configurations, connector settings and access policies.
n
- Keep documentation current within one week of any configuration change made or specified.
n
- Ensure changes are recorded through the approved change management process and that activity is captured in audit logs.
n
- Maintain records of client-specific configurations where work on client environments has been allocated.
n

n

#J-18808-Ljbffr

📌 Systems Analyst (Western Australia)
🏢 Epic IT
📍 Western Australia