The ServiceNow Developer will support the design, configuration, and maintenance of ServiceNow applications for a Government environment. The role focuses on delivering reliable, secure, and easy-to-use ServiceNow solutions aligned with Government standards and processes.
n
n
Key Responsibilities
n
•Configure and develop ServiceNow modules such as Incident, Problem, Change, and Service Request
n
•Develop workflows, forms, business rules, and UI policies
n
•Support integrations using REST APIs where required
n
•Perform unit testing and support system testing activities
n
•Troubleshoot and resolve ServiceNow platform issues
n
•Maintain technical documentation and follow change management processes
n
•Work closely with business stakeholders and technical teams
n
•Ensure solutions comply with Government security and governance standards
n
n
Required Skills & Experience
n
•3-5 years of hands-on experience as a ServiceNow Developer
n
•Strong experience with ServiceNow configuration and scripting
n
•Working knowledge of JavaScript, Glide APIs, and ServiceNow Studio
n
•Experience working in ITSM environments
n
•Understanding of ITIL processes
n
•Positive communication and documentation skills
n
n
Desirable Skills
n
•ServiceNow certifications (CSA, CAD or similar)
n
•Experience working on Government or large enterprise projects
n
•Exposure to ServiceNow integrations and reporting