Job Description

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Company Description n

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We're different. Always Tasty. And Fast

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We are Anne’s Pantry, a bakery and café brand in Melbourne’s south-east area since it was founded by a local pastry chef in 1929. As you can tell from our brand name, our main product is the fresh and tasty baguette with a massive range of “homemade flavour” items. Anne's Pantry currently has some stores around the Surrey Hills, Box Hill, Balwyn and Ashburton.

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Job Description n

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Key responsibilities include:

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- Managing and controlling the daily retail operations of the store to ensure efficient service and achievement of operational objectives.
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- Determining product ranges, stock levels and customer service standards based on sales performance, seasonal demand and customer preferences.
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- Selecting, training, rostering, supervising and evaluating the performance of retail staff.
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- Monitoring food products, beverages, packaging and other inventory levels and coordinating purchasing, supplier orders and inventory control.
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- Monitoring sales, labour expenses, stock costs, wastage and other operating expenses against established budgets and financial targets.
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- Overseeing point-of-sale operations, cash handling, banking, daily reconciliations and the maintenance of stock and financial transaction records.
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- Implementing pricing strategies, product displays, promotional activities and local marketing initiatives in accordance with business requirements.
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- Ensuring attractive product presentation,



accurate product information and consistent customer service standards.
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- Responding to customer enquiries, feedback and complaints and implementing measures to improve customer satisfaction.
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- Planning staffing and stock requirements for weekends, public holidays, seasonal periods and periods of high customer traffic.
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- Establishing and implementing operational procedures to improve sales, productivity, stock control and service efficiency.
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- Ensuring compliance with workplace health and safety, food safety, hygiene and other applicable regulatory requirements.
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- Safeguarding cash, stock, equipment and other business assets through appropriate security and loss-prevention procedures.
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Qualifications n

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Qualifications:

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- At least 2 years of relevant full-time work experience in a similar retail management role
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- At least a Diploma in Hospitality Management or a related field .
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Additional Information n

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To be considered for this role, applicants should have:

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- Applicants must have full working rights in Australia. Australian citizens and permanent residents are highly regarded.
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- Strong leadership and staff supervision skills.
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- Well-developed communication and customer service abilities.
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- Good organisational and problem-solving skills.
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- Ability to work effectively in a rapid-paced retail and hospitality environment.
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- Sound understanding of stock control, sales performance and daily operational management.
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📌 Retail Manager (Victoria)
🏢 Anne's Pantry
📍 Victoria