Job Description

Company Description n

This role will represent Viscount in the Queensland market, leading the retention, growth and strategic development of key customer accounts across our pooling and manufacturing portfolio.

n

Working closely with customers and internal teams, the role will play an important part in strengthening long-term partnerships, identifying new commercial opportunities and supporting sustainable growth across the Fresh Produce, Bakery, Protein, Seafood and Dairy sectors.

Job Description n

About this opportunity

n

As Key Account Manager - QLD, you will be responsible for managing and growing a significant customer portfolio of more than 120 accounts and over $30M in revenue. You will build trusted relationships with customers, understand their supply chain needs and partner across the business to deliver reusable, efficient and customer-led solutions that support Viscount's circularity and sustainability ambitions.

n

Your key responsibilities will be to:

n

n
- Lead the retention, development and growth of key Queensland accounts across Viscount's pooling and manufacturing portfolio.
n
- Build trusted, long-term customer partnerships that position Viscount as a preferred provider of reusable supply chain solutions.
n
- Identify, develop and convert new business opportunities with existing and prospective customers.
n
- Manage account budgets, forecasts and commercial performance, including risks, opportunities and growth priorities.
n




- Support disciplined pricing strategies and commercial outcomes aligned to business objectives.
n
- Partner closely with Operations, Customer Service, Quality, Production and Engineering to support demand planning, supply continuity and service excellence.
n
- Use market, customer and competitor insights to inform account planning and strengthen Viscount's position in the Queensland market.
n

n

Your skills and experience

n

To be successful in this role, you'll have:

n

n
- Solid customer focus and relationship management skills
n
- Commercial acumen with the ability to identify growth opportunities
n
- Strong stakeholder engagement and influencing skills across all levels
n
- Experience managing strategic customer accounts in a fast-paced environment
n
- Excellent negotiation, problem-solving and decision-making capabilities
n
- Experience within supply chain, manufacturing, reusable packaging, pooling or fresh food industries (preferred)
n
- Proficiency in Microsoft Office, CRM systems (Salesforce) and reporting tools
n
- Strong communication skills with confidence engaging senior customer stakeholders
n

Additional Information n

Why Join Us?

n

This is a excellent opportunity to take on a visible commercial role in a key growth market, work closely with customers and cross-functional teams, and help deliver practical, sustainable supply chain solutions that make circularity simple.

📌 Key Account Manager - QLD (Heathwood)
🏢 Pact Group
📍 Heathwood