Job Description

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Customer Success Manager | Sydney | EROAD
ABOUT THE COMPANY
n EROAD is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets. As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.
WHAT YOU'LL DO
n This is a customer-facing role where you'll be the trusted advisor behind every account's success.
n - Own a portfolio of customer accounts and build relationships that last
n - Drive retention and growth across your portfolio
n - Act as the go-to subject matter expert on our products for your customers
n - Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities




n - Report to the Customer Success Team Lead as part of a wider customer success function
WHAT YOU NEED
n Here's what will set you up to succeed in this role.
n - Around 3 years in a customer success, customer service or customer-facing account management role
n - A background in the technology or SaaS industry
n - Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology
n - Familiarity with CRM tools
WHY JOIN
n Here's what you can expect as part of the EROAD team.
n - Be part of a high-growth, innovative technology company making a genuine difference for customers
n - Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling
n - Work alongside a talented and team-oriented team
n - Competitive benefits package

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📌 Customer Success Manager (New South Wales)
🏢 Eroad
📍 New South Wales