Job Description

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KEYHOLDER
PALM BEACH FLAGSHIP

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Join this luxury fashion house who has built a devoted global following for its sophisticated and contemporary collection full of conversation worthy pieces.

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As the brand enters the West Palm Beach market with a long-term flagship pop-up, we are seeking an exceptional Keyholder to serve as a senior sales leader and trusted brand ambassador on the floor. This is a rare opportunity to be part of a high-visibility opening and play a meaningful role in shaping the brand’s presence in one of Florida’s most influential luxury retail destinations.

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This role is ideal for a top-performing seller with a strong personal book of business, refined taste, and a passion for high-touch clienteling. You will act as a cultural and commercial pillar of the store—leading by example, driving sales, and delivering an elevated, memorable experience to every client.

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THE ROLE

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As a Keyholder, you will be a critical presence on the sales floor—supporting daily leadership, opening and closing the store, and setting the standard for service, selling, and brand representation. You are not just executing transactions; you are cultivating long-term relationships, styling with intention, and consistently outperforming sales goals.

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This role is perfect for a confident, entrepreneurial seller who thrives in luxury environments, understands the power of relationships, and takes pride in building and maintaining an exceptional client book.

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PROFILE OF THE IDEAL CANDIDATE

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A proven luxury sales professional with a deep passion for fashion and client experience

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A consistently high-performing seller with a strong personal client book

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Charismatic, polished, and emotionally intelligent with natural influence on the floor

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Entrepreneurial and commercially driven, with a strong sense of ownership

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Detail-oriented, organized, and comfortable supporting store leadership

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Energized by fast-paced, high-touch retail environments

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KEY REQUIREMENTS

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2+ years experience within luxury fashion (Keyholder, Senior Sales Associate, or similar)

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Demonstrated history of exceeding individual sales targets (required)

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Strong clienteling skills, including outreach, follow-up, and relationship-building

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Understanding of luxury service standards, styling, and floor etiquette

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Comfortable opening and closing the store and acting as Manager-on-Duty when needed

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Familiarity with Shopify POS (preferred, not required)

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Ability to work a full-time retail schedule including weekends/evenings

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A robust book of business in the West Palm Beach / Palm Beach area (required)

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WHAT YOU’LL OWN

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Sales & Clienteling Excellence

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Drive strong individual sales performance across all KPIs (sales, conversion, UPT, AUR)

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Leverage your existing client book while actively building new long-term relationships

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Deliver elevated, high-touch styling experiences that turn first-time visitors into loyal clients

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Proactively clienteling before, during, and after store visits

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Leadership on the Floor

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Lead by example, setting the tone for service, selling, and professionalism

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Support store leadership by acting as a key point of contact during shifts

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Provide in-the-moment coaching and support to peers when needed

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Brand & Customer Experience

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Ensure every client interaction reflects the brand’s voice, values, and aesthetic

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Create a warm, intentional, and culturally relevant in-store experience

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Represent the brand with confidence, discretion, and taste

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Operations & Trust

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Open and close the store with precision and accountability

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Support operational excellence, including cash handling, floor standards, and loss prevention

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Maintain impeccable personal and store presentation at all times

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SUCCESS METRICS

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Consistent achievement of individual sales goals

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Growth and retention of a strong, engaged client book

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High levels of repeat business and client loyalty

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Trusted presence on the floor and during key business hours

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Elevated customer experience and brand representation

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WHY YOU’LL LOVE WORKING HERE

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Keyholders enjoy a suite of elevated benefits designed to reward performance and support growth:

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Competitive hourly rate + performance-based commission

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Generous monthly wardrobe allowance

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Employee discount

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Prospect to grow with a brand expanding its physical retail presence

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READY TO JOIN US?

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We’d love to meet you.

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Please submit your resume for consideration. Applications are reviewed on a rolling basis and only shortlisted candidates will be contacted due to anticipated volume.

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We believe the strongest teams are diverse teams. We welcome applicants from all backgrounds who share a passion for intentional fashion, elevated retail, and thoughtful leadership.

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Start Date: January 2026

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📌 Keyholder - Palm Beach Luxury Flagship (City of Gold Coast)
🏢 Retail For The People
📍 City of Gold Coast