Job Description

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At Access & Security Co, our vision is “Working together to make Architectural Hardware & Security Solutions easy for our customers.”

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The Access Hardware story began in 1975 as a family owned and operated company and has grown to become Australia’s leading supplier of commercial door hardware, locksmithing, and security solutions. With 350+ team members nationally and the recent acquisition of API Access & Security, we are now the largest commercial locksmith and security network in Australia — and growing.

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We are looking for an enthusiastic and customer focused National Customer Service Representative to join our Trade Sales team in North Melbourne.

About the Role: n

As the National Customer Service Representative, you will play an important role in delivering an exceptional customer experience while supporting our national Trade Sales function.

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You will work closely customers and Business Development Managers to process orders and help customers find the right product solutions.

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You will:

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- Respond to customer enquiries via phone, counter, email and online channels
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- Provide excellent customer service across trade sales,



quotations, and order processing
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- Provide product information and solution focused support to customers
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- Prepare sales quotations and processing sales and purchase orders
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- Manage customer order and ensuring accurate and timely communication
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About You: n

To be successful in this role, you will have:

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- A strong customer service focus
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- Good communication skills
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- Good attention to detail and accuracy
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- Ability to multitask in a quick-paced trade business
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- Be a Team Player
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- Previous experience in architectural hardware is a plus, but not required
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Why Access Hardware? n

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- Ongoing training & development opportunities
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- Career growth opportunities across our national network
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- Paid Parental Leave
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- Paid Birthday Leave
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- Employee Assistance Program (EAP) for you and your family
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Learn more:

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Aboriginal and Torres Strait Islander peoples are encouraged to apply. The successful candidate will be required to provide a current National Police Clearance.

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📌 National Customer Service Representative - Trade Sales (Victoria)
🏢 Access Hardware Pty
📍 Victoria