Job Description

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Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our workplace? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Perm Part‑Time | $34.28 p/h + Super

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Join a trusted national brand where your customer service skills truly make an impact. Our Bendigo Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

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If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role n

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

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Days: Monday - Friday

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Hours: 10.00am - 2.00pm

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Must be flexible to work overtime as required

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You will be responsible for:

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Delivering warm, professional face‑to‑face customer service

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Selling of Vehicle Accessory Products

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Greeting customers and visitors with a positive, helpful attitude

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Managing phone, email and in‑person enquiries

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Supporting the Service Centre Manager with daily operations

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Updating customers on repair lead times

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Conducting basic repair inspections on vehicles

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Educating customers on our full range of services

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Scheduling repair bookings and managing workflow

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Issuing invoices and raising job authorities

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Resolving customer concerns and following up queries

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About You n

We’re looking for someone who brings professionalism, energy and initiative to the team.

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You will have:

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Strong customer service experience (face‑to‑face preferred)

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Excellent verbal and written communication skills

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Professional presentation and a positive attitude

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Ability to problem‑solve and create customer‑focused solutions

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Strong time management and ability to prioritise in a busy environment

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Intermediate–advanced Microsoft Office skills

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Administration experience supporting daily operations

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Comfortable with sales and confident in educating customers on additional services

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A current driver’s licence (essential)

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Full Australian work rights (essential)

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Why Join Us? n

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Supportive, collaborative team culture

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Opportunities for growth and development

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Competitive hourly rate

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Reward & Recognition programs

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Work with a respected national brand

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If you’re ready to bring your customer service expertise to a team that values your contribution, apply now and start your next chapter with us.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

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At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use .

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Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

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📌 Customer Experience Expert (Bendigo)
🏢 O'Brien
📍 Bendigo