Job Description

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Job summary

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Lead end-to-end client implementations, managing scope, timelines, integrations, and relationships to ensure successful project delivery.

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Position Functions

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· Respond to requests for technical assistance from Easy Employer clients via phone and email following priority protocols.

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· Diagnose and resolve technical hardware and software issues.

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· Schedule and perform Easy Employer Software implementations, installations, and user training either on site, via phone or remote desktop, or any combination of these.

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· Plan, scope and manage the end-to-end implementation and integration of new and existing Easy Employer clients, from kick-off through to go-live.

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· Configure and manage integrations between the Easy Employer Software suite and clients’ third-party payroll, HR, and other business systems.

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· Manage multiple concurrent implementation projects, prioritising workload and resources to meet client deadlines and delivery targets.

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· Liaise with clients, internal teams and third-party vendors to gather requirements, resolve issues, and ensure successful project outcomes.

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· Provide regular project status updates to clients and management, proactively identifying and mitigating risks to delivery.

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· Undertake proactive communication with Easy Employer clients as relevant to maintain Customer Service levels.

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· Identify and handle situations requiring urgent attention; notify and escalate to Management when required.

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· Remain current with system information, changes,



and updates.

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· Execute any technical projects or tasks, as reasonably requested by management.

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· Attend any meetings, training and development courses determined and provided by the Company.

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· Suggest procedural improvements and provide feedback as well as helping enact procedural changes with positive mindset.

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· Produce documentation and how-to-guides for new and existing procedures that are not yet accurately documented.

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Working Relationships

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· Report to and work in conjunction with management (direction, guidance, policy, and procedures)

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· Collaborate with internal implementation, support and development teams, and liaise with third-party vendors to deliver integration projects

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· Communicate directly with clients (deliver implementation, integration, and project support)

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Requirements n
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· High level Customer Service and interpersonal communication skills essential.

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· Previous experience with Workforce Management Systems preferred

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· Excellent time-management skills and ability to prioritise appropriately.

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· Robust work ethic; can work without close supervision.

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· Creative problem-solving skills and ability for lateral thinking.

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· Demonstrated experience in project management, coordinating multiple implementation projects concurrently and delivering to agreed timelines and outcomes.

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· Experience with software integrations (APIs, file-based imports/exports, or similar) between business systems highly regarded.

📌 Implementation and Support Specialist (South Australia)
🏢 Valsoft
📍 South Australia