Job Description

As a L2 Service Desk Analyst you will work in a busy environment supporting sites in Sydney and Melbourne as well as trouble shooting in-house software, Desktop hardware peripherals, networking, audio visual, VOIP and Data Centre infrastructure issues covering:

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- Windows 7/10

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- MS Office 2010 - 2016 and custom applications

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- Outlook Exchange 2010 - 2016

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- Lync / Skype for Business 2010 - 2016

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- Thin Client / Virtual Machine environment

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- Banking / Finance experience preferred

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- Trade Floor experience preferred

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- Printers and other peripherals

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- Smart device support

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- VOIP and Telephony

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- Audio Visual support

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- Active Directory

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- ServiceNow

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- Data Centre

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n Key responsibilities

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- Provide excellent customer service

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- Resolve technical issues and escalate when required

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- Manage Desktop tickets

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- Deploy desktops, laptops and peripheral devices

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- Banking / Finance background preferred

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- Data Centre knowledge encouraged

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📌 Service Desk Analyst (New South Wales)
🏢 Emerge
📍 New South Wales